New Zealand Job Openings
The New Zealand Automobile Association Inc.
Customer Experience Programme Lead
Auckland
FULL TIME
September 3, 2024
Customer Experience Programme Lead
-
Reference:35670
-
Posted on:04 Sep 2024
-
Closes on:18 Sep 2024 15:45
-
Locations:Auckland - Central
-
Job level:Experienced (3 - 7 years)
-
Work type:Full-time
-
Additional info:CX Programme Lead_2024.pdf
The Customer Experience (CX) Programme Lead plays a pivotal role in driving and supporting the CX division's strategic and operational initiatives. This role involves managing the CX Continuous Improvement framework, overseeing processes and backlog, and ensuring the tools and systems that support these functions are effective and up-to-date.
Your day to day responsibilities will include:
- Coordinating with key CX stakeholders to monitor multiple projects, ensuring timely delivery and high-quality outcomes.
- Maintaining and supporting prioritization practices to develop a CX backlog of improvement opportunities.
- Collaborating closely with stakeholders to identify and define requirements, ensuring alignment with business objectives.
- Establishing and monitoring key performance indicators (KPIs) to evaluate the success of CX initiatives and drive ongoing improvements.
- Conducting regular programme reviews and assessments, making data-driven decisions to optimize results.
You will bring a strong track record in programme or project management, especially within customer experience or process improvement settings. Your ability to collaborate effectively, communicate clearly, and excel in organisational and interpersonal skills will be key to your success in this role.
- At least 5+ years' experience working in financial services (insurances preferred) or frontline service delivery companies.
- Expertise in developing project plans, timelines, and schedules, ensuring alignment with overall programme objectives.
- Proficiency in using project, programme, or visual work management software to track tasks, milestones, deliverables, and processes.
- An understanding of continuous improvement methodologies and practices.
- Experience in tracking and reporting on customer experience metrics and key performance indicators.
-
- Willingness to travel regionally as required.
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
Applications close 18th September 2024.
What We Offer | Ngā āhuatanga kei a mātou
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Hybrid working arrangement
- Discounted insurance
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
New Job Alerts
Health New Zealand - Te Whatu Ora
Medical Outpatients Associate Clinical Nurse Manager
Hastings
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Senior Occupational Therapist
Auckland
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Out of Hours Clinical Midwife Manager - Maternity Services Mngt
Auckland
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Appointment Coordinator, Referral and Appointment Centre
Auckland
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Patient Safety and Quality Lead
Hastings
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland
Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health
Auckland
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Senior pharmacy technician - cold chain
Hamilton
FULL TIME
November 15, 2024
View Job Description
Te Whatu Ora
Clinical Nurse Manager - Central Region - NPHS
Napier
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health
Auckland
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Rotational Pharmacy Technician
Wellington
FULL TIME & PART TIME
November 15, 2024
View Job DescriptionLooking for similar job?
ANZ Banking Group
Customer Service Consultant, New Zealand Contact Centre
Wellington
FULL TIME
August 23, 2024
View Job Description
The Warehouse
Customer Service Representative
Silverdale
PART TIME
August 20, 2024
View Job Description
Ballance Agri-Nutrients
Customer Service Representative
Mount Maunganui
August 26, 2024
View Job Description
See What’s New: The New Zealand Automobile Association Inc. Job Opportunities
The New Zealand Automobile Association Inc.
Change Manager
Auckland
FULL TIME
November 14, 2024
View Job Description
The New Zealand Automobile Association Inc.
Senior Partnerships Manager - Member Benefits
Auckland
FULL TIME
November 12, 2024
View Job Description
The New Zealand Automobile Association Inc.
Operations Support Administrator
Auckland
FULL TIME
November 5, 2024
View Job Description
The New Zealand Automobile Association Inc.
Customer Liaison Consultant
Wellington
PART TIME
November 5, 2024
View Job Description
The New Zealand Automobile Association Inc.
Insurance Consultant
Wellington
PART TIME
November 5, 2024
View Job DescriptionNew Job Alerts
Health New Zealand - Te Whatu Ora
Medical Outpatients Associate Clinical Nurse Manager
Hastings
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Senior Occupational Therapist
Auckland
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Out of Hours Clinical Midwife Manager - Maternity Services Mngt
Auckland
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Appointment Coordinator, Referral and Appointment Centre
Auckland
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Patient Safety and Quality Lead
Hastings
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland
Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health
Auckland
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Senior pharmacy technician - cold chain
Hamilton
FULL TIME
November 15, 2024
View Job Description
Te Whatu Ora
Clinical Nurse Manager - Central Region - NPHS
Napier
FULL TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health
Auckland
FULL TIME & PART TIME
November 15, 2024
View Job Description
Health New Zealand - Te Whatu Ora
Rotational Pharmacy Technician
Wellington
FULL TIME & PART TIME
November 15, 2024
View Job Description