New Zealand Job Openings

Latitude Financial Services

Customer Specialist - Customer Assist

Auckland

FULL TIME

August 14, 2024

The Customer Specialist - Customer Assist is responsible for the efficient and effective collection/rehabilitation of overdue accounts to minimise delinquencies and losses. Our team are currently working from home conducting inbound/outbound phone-based collections.
In this role, you’ll be responsible for:
  • Strategising and negotiating positive outcomes for all parties.
  • Understand and comply with all regulatory requirements and quality standards.
  • Provide the customer with the best solution and tools to assist with curing the account.
  • Achieve collections standard by maintaining regular contact with identified overdue accounts, negotiating arrangements for repayments.
  • Determining mutually agreeable solutions to rehabilitate accounts.
  • Adhere strictly to all legislative requirements and credit policies to ensure that LFS’s position is protected at all times.
  • Achieve departmental Key Performance Indicators (KPIs)
  • Utilise self-management and problem-solving skills to effectively address customer concerns and resolve issues.
  • Immediately escalate any potential compliance issues to the Delinquency Manager, Compliance, Legal, HR or through any Open Reporting channels

Ideally, we're looking for the following:
Experience & Knowledge .
  • You have an engaging personality & excellent interpersonal skill.
  • It goes without saying you are highly organised, with a collaborative work ethic.
  • You have strong negotiation and resolution skills, computer literate and a continuous improvement mindset, identifying opportunities to improve the experience for our customers.
  • Competent & proficient in various software
  • The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations
  • Customer first mindset – understands what it takes to deliver exceptional customer experiences.
  • Analytical and curious mind with strong investigative skills
  • Strong communication and negotiation skills
  • High Attention to detail and integrity with compliance

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.
  • Recognition @ Latitude: Education support, Better giving programme with charity partners, Latitude matches dollar for dollar and Community partner days
  • Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid set up - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate / bereavement leave
  • Yearly salary reviews.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.
New Job Alerts
Health New Zealand - Te Whatu Ora

Medical Outpatients Associate Clinical Nurse Manager

Hastings

FULL TIME & PART TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Senior Occupational Therapist

Auckland

FULL TIME & PART TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Out of Hours Clinical Midwife Manager - Maternity Services Mngt

Auckland

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Appointment Coordinator, Referral and Appointment Centre

Auckland

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Patient Safety and Quality Lead

Hastings

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland

Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health

Auckland

FULL TIME & PART TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Senior pharmacy technician - cold chain

Hamilton

FULL TIME

November 15, 2024

View Job Description
Te Whatu Ora

Clinical Nurse Manager - Central Region - NPHS

Napier

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health

Auckland

FULL TIME & PART TIME

November 15, 2024

View Job Description
Looking for similar job?
ANZ Banking Group

Customer Service Consultant, New Zealand Contact Centre

Wellington

FULL TIME

August 23, 2024

View Job Description
The Warehouse

Customer Service Representative

Silverdale

PART TIME

August 20, 2024

View Job Description
Bunnings

Customer Service Team Member

Glenfield

PART TIME

August 26, 2024

View Job Description
BNZ

Casual Customer Service Banker

Whitianga

CONTRACT

August 25, 2024

View Job Description
Ballance Agri-Nutrients

Customer Service Representative

Mount Maunganui

August 26, 2024

View Job Description
Clipboard Health

Customer Support Agent (HCF New Zealand)

August 21, 2024

View Job Description
See What’s New: Latitude Financial Services Job Opportunities
Latitude Financial Services

Area Manager - Wellington

FULL TIME

August 25, 2024

View Job Description
Latitude Financial Services

Customer Specialist - Customer Assist

Auckland

FULL TIME

August 14, 2024

View Job Description
View More Jobs by Latitude Financial Services
New Job Alerts
Health New Zealand - Te Whatu Ora

Medical Outpatients Associate Clinical Nurse Manager

Hastings

FULL TIME & PART TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Senior Occupational Therapist

Auckland

FULL TIME & PART TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Out of Hours Clinical Midwife Manager - Maternity Services Mngt

Auckland

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Appointment Coordinator, Referral and Appointment Centre

Auckland

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Patient Safety and Quality Lead

Hastings

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland

Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health

Auckland

FULL TIME & PART TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Senior pharmacy technician - cold chain

Hamilton

FULL TIME

November 15, 2024

View Job Description
Te Whatu Ora

Clinical Nurse Manager - Central Region - NPHS

Napier

FULL TIME

November 15, 2024

View Job Description
Health New Zealand - Te Whatu Ora

Clinical Psychologist, Paediatric Consult Liaison Team, Starship Children's Health

Auckland

FULL TIME & PART TIME

November 15, 2024

View Job Description