What You'll Be Doing | Mō te Tūrang
Based at our Hamilton office, you'll join a warm and supportive team as an Insurance Consultant. In this role, you'll handle both inbound and outbound calls, manage email correspondence, and address sales and customer inquiries related to our diverse range of products, including Life, Pet, Travel insurance, and AA Membership. Your role will be integral in assisting our customers with their insurance needs and delivering exceptional service through every interaction.
Our Contact Centre team benefits from a balanced work schedule with weekends off. We operate Monday to Friday, from 8 am to 6 pm. Once fully trained, you'll have the option to work in a hybrid environment, including a few days from home.
This is a full-time role, but we are open to considering part-time hours for the right candidate. If you're interested in part-time work, please indicate your preferred hours in your cover letter.
About You | Mōu
You are a customer service representative with a big heart for helping. You will certainly thrive when you are in a busy and fast paced environment and are comfortable navigating multiple IT systems. However, at the core, is your motivation to help every day New Zealanders to navigate life's journeys and get them sorted with the right product at the right time.

• Excellent written and verbal communication
• Capability to work within a wider team
• Proven background working across multiple IT systems
• Empathetic, with a positive outlook

No prior experience in insurance, financial services, or contact centres? No problem! We offer hands-on training and support to get you up to speed quickly.
Working with the AA | Me mahi tahi tatou ki AA
For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.
From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
Come join us and take your career on its next adventure!
Applications close 1st October 2024. Please note that we will review applications as they are received, and interviews may be arranged before the closing date.
What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwi Saver
• A day off for your birthday
• Newly renovated light and bright office space in Hamilton
• Hybrid working arrangement once fully trained
• Discounted insurance

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.
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