• Tauranga is seeking a Service Response Coordinator with 3+ years admin experience for efficient tenant communication.
• Permanent, full-time position with opportunities for professional development.
• Competitive salary up to $65k awaits!

Mō te tūnga | About the role
Are you passionate about providing exceptional customer service and ensuring tenant satisfaction? Accessible Properties is seeking a dedicated Service Response Coordinator to join our team in Tauranga.
As the primary point of contact for our tenants, you will play a crucial role in managing maintenance requests, addressing inquiries, and fostering positive tenant relationships. Your responsibilities will include promptly logging and addressing maintenance requests, coordinating with internal departments for efficient resolution, and maintaining accurate documentation according to company policies and procedures. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Ngā pūmanawatanga ōu | What you will bring

• 3+ Years Administrative Experience: Solid foundation in managing documentation, databases, and tenant communication.
• Exceptional Customer Service Skills: Demonstrated empathy, patience, and professionalism in addressing inquiries and complaints.
• Strong Communication Abilities: Clear and concise interaction with tenants and internal departments.
• Computer Proficiency: Intermediate Excel skills and experience with facilities management databases.
• Resilience and Time Management: Ability to work under pressure, prioritize tasks, and ensure timely resolution of maintenance issues.

Nōu te rourou | What's in it for you?

• Enjoy a salary range of $58k-$65k dependant with on experience and skills.
• Benefit from opportunities for professional development and advancement within a dynamic organisation.
• Join a supportive team dedicated to delivering excellent service and making a difference in the lives of our tenants.
• Make a meaningful impact by ensuring the comfort and satisfaction of our tenants through efficient maintenance coordination and exceptional customer service.

Mō mātou | About us
Accessible Properties is one of the largest non-government, registered social and disability housing providers in Aotearoa, New Zealand, currently managing more than 2,700 properties throughout the country.
We're committed to growing so we can provide more New Zealanders warm, dry, safe, and accessible homes, giving them and the foundation from which they can fully participate in society. This brings enormous benefits for residents and their whānau, as well as for property owners and the wider community. We are a profit-for-purpose, charitable organisation, wholly owned by the IHC Group which has been in housing for more than 60 years.

Me pēhea te tuku tono | How to Apply
Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email recruitment@ihc.org.nz.
The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Applicants can direct enquiries about position to:
Johnny Gowland (Senior Recruitment Advisor)
johnny.gowland01@ihc.org.nz

Job Details