Company Description
Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.
From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.
Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

• Greet guests with genuine warmth and energy, ensuring their arrival experience is as seamless as it is unforgettable
• Be a storyteller—share our unique hotel story and the cultural significance of Te Arikinui Pullman Auckland Airport
• Guide & assist—offer helpful information about our hotel services, local attractions, and anything else to make their stay truly exceptional
• Lend a hand with luggage, ensuring every guest's belongings are handled with care
• Personalize the experience—attend to the special needs of VIPs and elite guests with professionalism and thoughtful care
• Create moments of connection—engage in friendly conversations, listen to guests’ stories, and make their stay memorable through genuine human interaction

Qualifications
You are:

• A people person with a bright, outgoing personality—experience isn’t essential; your passion for people is what matters most
• Someone who thrives in a diverse environment, able to confidently interact with guests from all walks of life, even if English isn't their first language
• Eager to be part of something bigger, representing Te Arikinui Pullman Auckland Airport and our values with pride
• Committed to delivering 5-star service, going the extra mile to make every guest feel like they belong
• While experience in a Reception/Front Office role, or experience in Hotels or hospitality is preferred, we value personality, commitment and a positive attitude above all

Additional Information

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift
• Paid Parking at Auckland Airport
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.