Nigeria Job Openings
QFA NIGERIA LTD
Customer Service/ Call centre Executives
Lagos
FULL TIME
September 2, 2024
● Manage relationships with customers to maintain overall customer health and growth.
● Meet and exceed retention goals.
● Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
● Be a spokesperson for the brands with the customer – share our digital transformation vision
● Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
● Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
● Participate in on-boarding activities and product demonstrations post purchase.
● Be the voice of the customer back to our Product organization, communicate trending customer
feedback and ideas.
● Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
● Inbound calls
● Outbound calls
● Email Resolution
● Response to life chat ( Whatsapp,Google review).
● Be the first point of escalation for response to all our social media pages, escalated by the digital
marketer.
Requirements
● Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other
related degree; or equivalent combination of education and experience.
● Customer retention and growth experience.
● Understand Customer Journey.
● Customer satisfaction oriented.
● Minimum of 2 years Experience as a Call Centre Agent.
● Exceptional professional communication skills.
● Strong administration, analytical and organizational skills, with a systematic approach to
problems.
● Strong networking & relationship building skills.
● Self-driven, able to work independently as well as a good team player
Job Type: Full-time
Pay: ₦80,000.00 per month
Ability to commute/relocate:
● Meet and exceed retention goals.
● Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
● Be a spokesperson for the brands with the customer – share our digital transformation vision
● Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
● Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
● Participate in on-boarding activities and product demonstrations post purchase.
● Be the voice of the customer back to our Product organization, communicate trending customer
feedback and ideas.
● Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
● Inbound calls
● Outbound calls
● Email Resolution
● Response to life chat ( Whatsapp,Google review).
● Be the first point of escalation for response to all our social media pages, escalated by the digital
marketer.
Requirements
● Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other
related degree; or equivalent combination of education and experience.
● Customer retention and growth experience.
● Understand Customer Journey.
● Customer satisfaction oriented.
● Minimum of 2 years Experience as a Call Centre Agent.
● Exceptional professional communication skills.
● Strong administration, analytical and organizational skills, with a systematic approach to
problems.
● Strong networking & relationship building skills.
● Self-driven, able to work independently as well as a good team player
Job Type: Full-time
Pay: ₦80,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
New Job Alerts
Lakarya
Cisco hyperflex &VMware Admin (Onsite)
Port Harcourt
FULL TIME
September 20, 2024
View Job DescriptionAIRYOLK NIGERIA LIMITED
Client relations coordinator
Port Harcourt
FULL TIME
September 20, 2024
View Job DescriptionLooking for similar job?
Excel and Grace Consulting
Customer Service Representative
Lagos
FULL TIME
August 28, 2024
View Job Description
Studio24 Nigeria
Customer Service Representative with Dual Skills (Makeup Artist)
August 30, 2024
View Job DescriptionSee What’s New: QFA NIGERIA LTD Job Opportunities
QFA NIGERIA LTD
Admin Regulatory Officer (ABUJA)
Abuja
FULL TIME
August 28, 2024
View Job DescriptionNew Job Alerts
Lakarya
Cisco hyperflex &VMware Admin (Onsite)
Port Harcourt
FULL TIME
September 20, 2024
View Job DescriptionAIRYOLK NIGERIA LIMITED
Client relations coordinator
Port Harcourt
FULL TIME
September 20, 2024
View Job Description