Nigeria Job Openings
QFA NIGERIA LTD
Customer Service/ Call centre Executives
Lagos
FULL TIME
September 2, 2024
● Manage relationships with customers to maintain overall customer health and growth.
● Meet and exceed retention goals.
● Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
● Be a spokesperson for the brands with the customer – share our digital transformation vision
● Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
● Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
● Participate in on-boarding activities and product demonstrations post purchase.
● Be the voice of the customer back to our Product organization, communicate trending customer
feedback and ideas.
● Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
● Inbound calls
● Outbound calls
● Email Resolution
● Response to life chat ( Whatsapp,Google review).
● Be the first point of escalation for response to all our social media pages, escalated by the digital
marketer.
Requirements
● Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other
related degree; or equivalent combination of education and experience.
● Customer retention and growth experience.
● Understand Customer Journey.
● Customer satisfaction oriented.
● Minimum of 2 years Experience as a Call Centre Agent.
● Exceptional professional communication skills.
● Strong administration, analytical and organizational skills, with a systematic approach to
problems.
● Strong networking & relationship building skills.
● Self-driven, able to work independently as well as a good team player
Job Type: Full-time
Pay: ₦80,000.00 per month
Ability to commute/relocate:
● Meet and exceed retention goals.
● Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
● Be a spokesperson for the brands with the customer – share our digital transformation vision
● Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
● Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
● Participate in on-boarding activities and product demonstrations post purchase.
● Be the voice of the customer back to our Product organization, communicate trending customer
feedback and ideas.
● Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
● Inbound calls
● Outbound calls
● Email Resolution
● Response to life chat ( Whatsapp,Google review).
● Be the first point of escalation for response to all our social media pages, escalated by the digital
marketer.
Requirements
● Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other
related degree; or equivalent combination of education and experience.
● Customer retention and growth experience.
● Understand Customer Journey.
● Customer satisfaction oriented.
● Minimum of 2 years Experience as a Call Centre Agent.
● Exceptional professional communication skills.
● Strong administration, analytical and organizational skills, with a systematic approach to
problems.
● Strong networking & relationship building skills.
● Self-driven, able to work independently as well as a good team player
Job Type: Full-time
Pay: ₦80,000.00 per month
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
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