Nigeria Job Openings
Gavice Logistics Limited
Customer Service Representative
Abuja
FULL TIME
September 20, 2024
Job Title: Customer Service Representative
ROLE RESPONSIBILITIES
- Respond promptly to customer inquiries and concerns through various communications channels in a polite manner.
- Collaborate with the operations team to coordinate logistics activities, including scheduling deliveries, managing routes, and optimizing transportation efficiency.
- Act as a liaison between customers and internal departments, facilitating communication and ensuring alignment on service delivery expectations.
- Coordinate the delivery of goods, including scheduling shipments, arranging freight services, and ensure timely and efficient delivery to customers or designated destinations.
- Utilize Solvent technology to track shipments, manage inventory, and generate reports for performance analysis and decision-making.
- Maintain accurate records, documentation, and reports related to logistics activities, including shipping documents, inventory records, and performance metrics.
- Build and maintain outstanding client relationships.
- Identify trends, and make recommendations for operational enhancements.
- Keep abreast of company products, services, and policies to provide comprehensive assistance to customers.
- Provide support for special projects, initiatives, or initiatives related to logistics optimization, cost reduction, or process improvement.
- Contribute to the continuous improvement of the customer service process.
- Other responsibilities may be assigned by the supervisor.
- Bachelor’s degree in Public Administration or related field
- Relevant certifications in administration is advantageous.
- Ability to work independently and manage time effectively.
- Proven experience (1 year) in an administrative or secretarial role, preferably within the logistics sector.
- Self-motivated and results-oriented, with the ability to work independently and collaboratively in a fast-paced environment.
- Problem solving skills to address challenges that may arise.
- Ability to multitask
Job Type: Full-time
Pay: ₦50,000.00 - ₦70,000.00 per month
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