Nigeria Job Openings
PWAN Haven
Customer Service Representative
FULL TIME
September 19, 2024
Customer Service Representative
PWAN Haven
PWAN Haven
Customer Service & Support
Rest of Nigeria (Delta)
Full Time
Full Time
Real Estate
NGN 75,000 - 150,000
NGN 75,000 - 150,000
Easy Apply
New
Yesterday
Job Summary
The Customer Service Officer is the front-line support, responsible for providing information on product & services, answering questions, and resolving with accuracy and efficiency, any emerging problems that our customers might face in the course of transacting business.
The Customer Service Officer is the front-line support, responsible for providing information on product & services, answering questions, and resolving with accuracy and efficiency, any emerging problems that our customers might face in the course of transacting business.
-
Minimum Qualification :
HND -
Experience Level :
Mid level -
Experience Length :
2 years
Job Description/Requirements
Requirements:
Location: Asaba, Delta State
Responsibilities:
- Respond to clients’ inquiries and requests via telephone, email, and chat in a timely fashion
- Provide accurate information on all clients’ subscription status and product knowledge requests.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with Clients & PBOs through open and interactive communication
- Inform Clients and PBOs of new products and promotions
- Handle complaints, provide appropriate solutions and alternatives within the time limit, and follow up to ensure the resolution
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
- Manage and prioritize multiple concerns simultaneously.
- Document, Scan & Sign-out clients’ Subscription forms, receipts, Contract of Sale Documents, etc. according to outlined processes
- Maintain an updated front-desk register
Requirements:
- 1-2 years of work experience in a customer service rep or a similar field
- HND/BSc in a relevant field
- Must be smart, neat, and proficient in using MS Word
Location: Asaba, Delta State
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