Front Desk Receptionist

Tirta Ayu Spa Nigeria

Customer Service & Support

• Responsible for greeting clients, answering telephones, and responding to inquiries.
• Responsible for taking bookings and scheduling appointments.
• Check-in spa clients for scheduled and walk-in appointments.
• Answer customers' questions and address complaints.
• Responsible for cashiering, giving tours of the spa facility, promote services and product sales.
• Handle cancellation of bookings and effective management of time.
• At all times provide a positive and friendly attitude and appear professional and well-groomed when attending to clients.
• Also, ensure daily maintenance of the spa's lobby/reception area.
• Attend to some clerical duties that may be assigned.

• A minimum of a bachelor's degree.
• Proven experience in customer service roles or relevant positions.
• Proficient in English (oral and written).
• Strong communication and people skills.
• Emotionally intelligent.
• Ability to work under pressure with little or no supervision.
• Knowledge of and familiarity with spa etiquette.
• Good knowledge of MS Word and Excel.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.