Business Manager, Customer Base

Want to embark on a new career journey where you can grow as an individual and at the same time help delivering Telia Norway biggest P&L? I'm Göran Sidgren and I’m heading the Telia Mobile & Services team. I'm searching for a curious individual like you, ready to take your next leap within Telia and take on this central role.

As a Business Manager, you’ll…
become a part of high performing team of five people and be the vital link between business management and our most important asset – our customer base. The team is responsible for the full P&L of Telia mobile including VAS, plus the assurance of competitiveness in the short-, as well as long term. The position is suitable for someone with strong business acumen, stellar analytical skills and experience in large customer base management.

The role includes but isn’t limited to:

• Develop and Implement Customer Base Strategies : This includes developing strategies for new products and services, as well as conducting market research to identify opportunities and threats.
• Collaborate with Cross-Functional Teams : Work closely with Product, Sales, Marketing, and Customer Service to ensure successful value development of our Base.
• Retention strategy: Form world class churn-mitigating activities and be a part of shaping the tomorrow’s proposition that drives both value and customer lifetime enhancement.
• Analysis and Reports : You are expected to share insights and be the backbone of our analytical capabilities. Reporting and KPI tracking are central role in this position.
• Market development & trend monitoring: Market savviness is expected, and that this person has a trained eye for spotting market opportunities

Who we're looking for
We are looking for someone who will dive head-first into any challenge and doing so with great energy. This role requires very well-developed collaboration mind-set and strong interpersonal skills as you will be in the midst of it all. We are seeking a blend of strategic thinking and great deal of go-get mentality.

The ideal candidate has five years of experience within economy or analytics and experience from driving value, creating CX brilliance and bringing his/her own insights into meaningful actions. You may be working as a Data analyst, Business manager or in a similar position and are an expert in Excel. You may even have skills within Qlik/Tablau which is benefitial in this role.

We are more than a workplace
Join our inclusive team and collaborate with over 18,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn an annual bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.

Ready to make better happen?
We are looking forward to your application by November 5th, 2024. If you are selected for the next stage in the process, you'll be contacted by talent acquisition partner, Nina Johannessen. Required controls will be performed.

Join us and let’s make better happen – together!