Job overview
At Recharge, the Customer Service Agent (CSA) plays a support role in implementing standards and processes involved with the support of our customer’s needs. The CSA maintains documentation such as correspondence and operational records and communicates promotional offers to customers. To ensure success, the CSA needs to employ prudence and tact in interacting with others and be focused on customer retention. CSA is able to perform to a high level of accuracy and is meticulous and organised. This position can work remotely.
Key responsibilities and Duties

• Investigate and solve customer’s feedback and complaints.
• Maintain proficiency with all tools used in all customer service interactions, such as Podio, ERPNext, Zendesk CRM, DHL, Woo Commerce, etc.
• Maintain proficient with company policies, warranty, and shipping procedures
• Monitor and authenticate returns, exchanges, and voids.
• Assist with the development and implementation of service policies, and explaining these to staff and customers.
• Maintain documentation pertaining to customer service department activities.
• Effectively address the importance of keeping clients happy.

Qualifications:

• High School Diploma, GED, or suitable equivalent.
• 2+ years of work experience in a similar position.
• Fluency in Norwegian is required.
• Available to work shifts.
• Ability to receive constructive criticism from teammates and management and use it to improve.
• Ability to become proficient in customer service knowledge and standard office practices and procedures.
• Proficient computer skills.
• Proficient standard office equipment skills.
• Outstanding Norwegian & English language communication skills, both written and verbal.
• Strong inter-relational skills.
• Excellent phone and email etiquette.
• Good organisational skills.

About Recharge Health
Recharge Health is a Norwegian health tech company in an early scaleup phase. Our operational and production base is in Chiang Mai, Thailand, and our commercial HQ is in Oslo, with the USA as our largest market.
Our first creation is Flex Beam, the world’s first wearable and targeted infrared light therapy device, using NASA-developed technology to relieve pain, repair injuries and improve recovery - a powerful non pharmaceutical and non-invasive solution with no side effects.
Our mission is to empower people to help themselves, and Flex Beam is only the beginning. We are on a strategic path to develop future devices for a mass market and our vision is to be a global leader in the transformation of health.
Job Type: Full-time
Pay: From 100.00kr per hour
Expected hours: 20 – 40 per week
Language:

• Norwegian (Required)

Work Location: Remote