Support Consultant
Location: Bergen, Norway or Stavanger, Norway
Model of Work: Hybrid


Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered.


Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in energy transformation.
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Da Winci powered by Quorum is a Logistics Management application that changes perspectives on logistics in the global energy industry by integrating the end-to-end logistics supply chains for Personnel and Cargo in a tool built to facilitate safe, efficient, and collaborative logistics. As part of the Da Winci-team you will work out of our office located in Bergen, your colleagues will be a global team of experts both with respect to technology and the business we support, and most importantly; you will have the chance to be yourself in a social and passionate environment!
We are building the logistics software of the future through our passion for Making Logistics Easy - Do you want to join us?

Overview
As a Support Consultant on our team, you will be a trusted partner, assisting our global and local customers when they encounter challenges with our Da Winci application. You will classify and categorize reported issues, then work closely with our Product and Professional services teams to find and implement solutions for our customers.


Responsibilities

• Customer communication through our support portal
• Adhere to contractual SLAs (Service Level Agreement)
  • Time to First Response
  • Time to Resolution
• Categorize Customer reported incidents
• Determine Criticality based on standard criteria
• Verify Bug in the Application
• Act as focal point towards the Product and Professional services organization
• Advice on system usage, improvements, and opportunities in close relations with customer
• On-call opportunities
• And other duties as assigned

Requirements

• Passionate
• Interested in technology
• Service-oriented
• Team-work abilities, but with an ability to make individual decisions
• Preferably Higher education
• Fluent in both English and Norwegian (written and verbal)
• Organized
• Problem-solving skills and critical thinking
• High sense of ownership

Note: Da Winci knowledge is not a requirement
Preferred Skills

• Experience with Customer Support
• Comfortable with a fast passed global and technological environment
• Strong communication (written and verbal) and presentation skills, able to establish good relations with colleagues in the company and different levels within the customers' organization.
• Digital literacy.
• Strong communication and presentation skills, able to build good relationships with colleagues and various levels within customer organizations
• Familiarity with CRM software and ticketing systems

Additional Details

• Visa Sponsorship: Employment eligibility to work with Quorum Software in Norway is required as the company will not pursue visa sponsorship for this position.

Please Submit your CV/Resumé in English. Resumes not submitted in English will not be considered.


About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.
Diversity Statement: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.