Oman Job Openings

Elite

Restaurant Operations Manager

Muscat

FULL TIME

August 20, 2024

Job Description: Restaurant Operations Manager
Position Title: Restaurant Operations Manager
Company: Elite Catering Company
Location: Muscat, Oman (with oversight across multiple locations)
Reporting To: Owner
Department: Food & Beverage (F&B) Operations

Position Summary:
The Restaurant Operations Manager will oversee the day-to-day operations of Elite Catering's multiple F&B units. The role involves working closely with other managers and the owners in planning, directing, and coordinating restaurant operations to ensure seamless service delivery, optimal financial performance, and a high-quality customer experience across all locations. The position requires a dynamic leader with a strong background in restaurant management, a deep understanding of the F&B industry, and a passion for excellence in service.
Key Responsibilities:
  • Operational Management:
  • Oversee daily operations across all F&B units to ensure efficiency, quality, and consistency.
  • Implement and monitor standard operating procedures (SOPs) to ensure compliance with health, safety, and hygiene standards.
  • Manage inventory levels, including ordering, receiving, and stocking, to maintain optimal levels while minimizing waste.
  • Ensure all units are fully operational during business hours and adequately staffed.
  • Financial Management:
  • Monitor financial performance of each unit, including budgeting, forecasting, and cost control measures.
  • Analyze sales and revenue reports to identify areas for improvement and implement strategies to increase profitability.
  • Manage vendor relationships to negotiate favorable terms and ensure timely delivery of high-quality products.
  • Team Leadership:
  • Lead, motivate, and manage a team of restaurant managers, chefs, and support staff to achieve company objectives.
  • Conduct regular performance evaluations, provide feedback, and implement training and development programs.
  • Foster a positive and collaborative work environment, encouraging teamwork and professional growth.
  • Customer Experience:
  • Ensure exceptional customer service across all units, addressing customer complaints and feedback in a timely manner.
  • Develop and implement initiatives to enhance the customer experience and build brand loyalty.
  • Oversee the design and execution of special events, promotions, and marketing activities.
  • Strategic Planning:
  • Collaborate with the General Manager and owners to develop and execute long-term strategies for growth and expansion.
  • Monitor industry trends and competitor activities to identify opportunities for innovation and improvement.
  • Play a key role in new unit openings, from concept development to operational launch.
Qualifications:
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Experience: Minimum of 5-7 years of experience in restaurant or hospitality management, with at least 3 years in a senior operations role.
  • Skills:
  • Strong leadership and team management skills.
  • Excellent financial acumen and experience in budget management.
  • In-depth knowledge of restaurant operations, including kitchen management, front-of-house operations, and customer service.
  • Exceptional organizational and multitasking abilities.
  • Proficiency in restaurant management software and Microsoft Office Suite.
Job Type: Full-time
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