Associate Global Quality Documentation

LOCATION: Faisalabad
REPORTS TO: Lead Quality Documentation EMEA
DIRECT REPORTS: NO
WORKPLACE TYPE: [On-Site]

Company Background:
Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the world. We are proud to source our strength from nature. That’s why we’re growing sustainably, with an industry-leading product portfolio that includes plant-based proteins, sugar alternatives and clean and simple ingredients that deliver on changing consumer needs while protecting our planet. Although we are best known for our food ingredients, we are much more than a food business. We co-create bespoke solutions with our customers; from cosmetics and beauty, to paper and textiles, to pharmaceuticals, driven by relentless curiosity. We make it our business to anticipate industry trends, and to bring together the potential of people, nature and technology to make life better.
Rafhan Maize is an affiliate of Ingredion Incorporated in Pakistan. Our strategy is a unique blend of volume growth and operational excellence. We are pursuing tri dimensional strategy to grow organically, geographically and by broadening ingredients portfolio. If you are inspired by professional challenges and the rewards that come from a high level of performance, then Ingredion (Rafhan Maize) is the company for you. At Ingredion (Rafhan Maize) you can be a member of a globally connected team inspired to achieve great things.
We don’t just make ingredients. We create possibilities. Be What’s Next® with us.

The Associate Global Quality Documentation is responsible for is responsible for Customer quality request handling in a timely manner for the products from the Ingredion’s manufacturing sites all over the globe. This includes specifications completion, supplier and manufacturing site assessments and responses to the basic queries.

Core Responsibilities:

Product Specifications Completion

• Complete customer Quality specifications accurately and in a timely manner, to meet customer expectations.
• Alignment on the agreed specified parameters, compliance procedures and monitoring plans.
• Analyze, review and priorities responses on daily basis.
• Maintain systems for administration, storage, and retrieval of customer specification agreements.

Supplier/Manufacturing Site Qualification

• Complete/conduct the customer’s remote audits/ paper-based audit for compliance to ISO Standards, SEDEX/SMETA requirements and adherence to the regulations to the country of manufacture and destination of the product.
• Create/arrange documentation for the approval of manufacturing site.
• Follow up with the manufacturing site, regional quality team for the timely closure of raised NC’s to maintain the approved status.

Non-Extranet Documentation

• Create/arrange/maintain documentation for product Ingredients, Origin, Compliance declarations to customer specific requirements.
• Complete, review updated customer assurance statements on specification reviews.
• Flagging the hot topic/emerging issues and customer requests to the team lead for timely action.

Ingredion plants data management

• Track site certification information on the company extranet and ensure this is current.
• Collection/storage, data maintenance of PFD, SDS, PDS for all manufacturing locations globally for the products sold in EMEA.
• Proactive intimation of availability of documents for Ingredion manufacturing sites globally that are needed to approve the relevant manufacturing site and products at customer ends.

Customer relationship management

• Develop and maintain good working relationship with customers to facilitate negotiation and discussions on specifications to win business.
• To provide the correct information to the customers about the product Safety, Quality and Regulatory to facilitate them launching their product.

Qualified candidates will have:
Mandatory requirements:

• Degree: Master’s in food science and technology or microbiology
• Work experience: 1-2 years in food manufacturing industry
• Experience in supporting customers with technical documentation, remote auditing.
• Data management skills
• English fluency, both written and spoken

Required behaviors and skills:

• Experience in the use of databases, office applications
• Ability to work with cross-functional teams
• Collaboration, knowledge exchange and learning enthusiasm.

Relocation Available:
No