Pakistan Job Openings
IFFCO
Associate Manager - Industrial Sales
September 14, 2024
Job Summary
Responsible for managing all Sales Operations providing the team supervision, process control, functional definition, personal growth opportunity, and responsibility delegation.
Roles & Responsibilities
- Manages daily activities of the operational sales support function
- Reporting including statistics, analysis to support sales department to take a better decision
- Daily Report
- Weekly Report
- Monthly Report
- Charts to analyze data
- Create & Oversees workflow of all business process
- Initiate and track orders
- Assist Finance & Marketing in budget management to ensure we are not over spending
- Assist Marketing Department in developing marketing calendar and promotions according to business needs
- Help in the execution part through incentives or other activities ( internally with sales team or externally with suppliers/BU’s )
- Monitor forecast accuracy and work with Sales Manager to improve it
- Ensure branch availability all the time through tracking tools and coordination with other function
- Manage and lead all assigned/related projects ( IT , Finance , Supply Chain , HR )
- Provide supplier/BU with required data after budget alignment /agreed joint plans
- Achievements tracking vs. target through the daily , weekly or monthly reporting
- Following up on credit limit and ensure customers have the right limit and follow up on collection
- Create action plan when needed for any assigned task
- Responsible for the communication of the food service (internally and externally)
- Managing any pricing changes when needed along with the proper communication internally & externally
- Manage , update and control customer data base
- Work on data cleansing when needed , and customer classification
- Existing call center activities ( customer surveys & Tele Sales )
- Achieve assigned tele sales target
- Ensure all customers queries and problems are resolved properly and quickly
- Provide all customers with an outstanding service level to maintain a good experience
- Stay informed of all new products and services and ensure all team members are properly trained to handle all related questions
KPIs
- Implementation of Sales Force Automation
- Ensure Timely Circulation of DSR, ECO, FCS, OSA and other reports
- Compilation & Maintenance of Customer Master file
- Conducting Effective Business Review Meetings
-
Development of Customer Creation SOP and Controls
Work experience requirement
Minimum 2 to 3 years’ experience in Sales and Trade marketing /Customer Service / Sales Operations in FMCG industry.
Qualification
Bachelor Degree in Business or Marketing Management
Competencies
Business Acumen
Sales Planning
Documentation and Reporting
Industry Regulations and Norms
Cost Management
Communicating effectively
Self and Team Management
Planning & Decision Making
Customer Centricity
Ownership & Result Orientation
Business Unit: Oil & Fats - Pakistan (PKBU02)
Business Group: IFFCO Pakistan (Pvt) Ltd (PK01)
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