Join us in shaping the future of our Call Center Team Lead and be a key contributor to our company's success!
Company Overview:
MBE is a dynamic and rapidly growing company committed to delivering exceptional service. We are currently seeking a dedicated and experienced individual to join our team as a Call Center Team Lead. If you have a passion for leading teams, fostering a positive work environment, and driving exceptional customer experiences, we want to hear from you!
Location: Karachi, Pakistan
Timings: 6 PM to 02 AM
Responsibilities:
· Lead and motivate a team of Call Center Agent to achieve performance targets and goals.
· Conduct regular coaching and feedback sessions to enhance team members' skills and performance.
· Monitor and evaluate individual and team performance through key performance indicators (KPIs).
· Implement and enforce company policies and procedures within the team.
· Foster a positive and inclusive team culture that promotes collaboration and continuous improvement.
Qualifications:
· Proven experience in a call center environment, with at least 2 years in a leadership role.
· Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
· Excellent communication skills, both written and verbal.
· Proficient in using call center software and customer relationship management (CRM) tools.
· Ability to analyze data and make data-driven decisions to improve team performance.
· Flexibility to work in a fast-paced and dynamic environment.
· A commitment to providing excellent service.
Education:
Minimum Bachelor's degree in relevant field or equivalent work experience.
How to Apply:
If you are a results-driven individual with a passion for leading high-performing teams, we invite you to submit your resume at robinson.hr@mbe4you.com. Please include "Call Center Team Lead Application" in the subject line.
MBE is an equal opportunity employer and welcomes applicants from all backgrounds to apply.
Job Type: Full-time