• Inbound & Outbound Support - Answer inbound & outbound inquiries coming through Mainlines, cases or email address with US-based customers, insurances and patients
• 1-2 years of experience as a Customer Services Agent/ Customer Support Specialist/ Call Center Representative with US-based customers and clients,
• Communicate via tickets and emails to assist them with all types of queries.
• Claims submissions and claim adjustments as per SOP’s
• Strong phone contact handling skills, English communication skills, active listening & understanding
• Handle patient complaints/ concerns, provide appropriate solutions and alternatives within the time limits. Follow-up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Maintain 90% CSAT (customer satisfaction) and above 90% QA (quality assurance) ratings
• Communicate with Patients via tickets, emails and calls to assist them with?all types of queries.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize?and manage time effectively.
• Ensure compliance with information security responsibilities specific to your job role.
• Protect assets from unauthorized access, disclosure, modification, destruction or interference.
• Accomplish assigned tasks according to the priority set by Team leader/ Supervisor.
• Ensures and provides quality service to both internal and external entities.
• Must have a knowledge about Telephone Etiquettes.
• Provide daily signoff to Team leader/ Supervisor at day end.

• Shift duration is 9 hours a day and 5 days a week. (Permanent Night Shift Job)
• Any other task assigned by the Team leader/ Supervisor

Tools / Skills