Pakistan Job Openings
ACT INTERNATIONAL
Punjab Women Protection Helpline Coordinator
Multān
September 16, 2024
- Advanced degree in women's development, gender, social sciences, or a related field.
- At least 3-5 years of experience in managing GBV or related projects and coordination of helpline.
- Strong understanding of GBV issues in Pakistan and globally.
- Excellent helpline management skills, including budget management, data management, team management and risk management.
- Strong interpersonal and communication skills, reporting with the ability to build effective relationships with stakeholders.
- Proven ability to assess, supervise, and coordinate technical work related to helpline.
- Experience in working directly with survivors of GBV, using a survivor-centered approach, GBV guiding principles (safety, confidentiality, respect, non-discrimination) is highly desirable.
- Computer literacy, with proficiency in Microsoft Office applications.
- Demonstrates commitment to gender equality.
- Exhibits empathy and positive interpersonal skills, including cultural competence.
- Understanding of GBV case management, and GBV call handling.
Job Description:
The responsibilities of the PWPH coordinator will be to:
- Prepare/ consolidate work plans and progress of the PWP helpline, ensure achievements of intended results and targets of the services.
- Supervise and manage the team to implement helpline activities and achieve desired targets through organizing regular staff meetings.
- Ensure the preparation, submitting monthly helpline data/records, verifying records maintained by the helpline staff, and data analysis maintained by the helpline team regarding caller/survivor gender aggregated information.
- Maintain close coordination with other helplines and relevant departments.
- Guide referral coordinators for a strong referral mechanism and ensure that helpline is serving as a referral link to other protection centers and updating a referral directory.
- Ensure privacy and confidentiality of caller identifying information, according to ethical requirements, and SOPs and as safeguarded in the Prevention of Electronics Crimes Act 2016 and internal policies and procedures.
- Ensure mechanisms for helpline staff self-care (e.g., through supervision, team building, stress management activities, etc.) at work.
- Effectively manage conflict between staff at work.
- Ensure that all caller/survivor records are being properly maintained and all helpline resources are used as per the instructions provided by the department.
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