Job Title : Call Center Sales Representative
Location : Wapda, Lahore, Pakistan
Company : KH Global
Experience Required : 1 year
About Us :
At KH Global we pride ourselves on delivering exceptional customer service experiences that leave a lasting impression. As a leading provider of call center solutions, we specialize in connecting businesses with their customers through personalized interactions and efficient problem-solving.
Job Description:
We are seeking enthusiastic and customer-oriented individuals to join our dynamic team as Call Centre Representatives. As a Sales Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service over the phone. It's a Night Shift Job
Key Responsibilities:

• Answering incoming calls from customers and addressing their inquiries or concerns promptly and professionally.
• Providing accurate information about our products/services and assisting customers with placing orders, processing returns, or scheduling appointments as needed.
• Resolving customer complaints or escalations effectively and ensuring customer satisfaction with every interaction.
• Maintaining a high level of professionalism and empathy while handling sensitive customer issues.
• Documenting customer interactions, inquiries, and complaints accurately in the CRM system.

Requirements:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Previous experience in a call centre as a sales Representative role preferred.
• Excellent communication skills, both verbal and written, with a clear and friendly telephone manner.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in using computer systems and navigating multiple software applications simultaneously.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Flexibility to work rotating shifts, including evenings and night

Benefits:

• Commission + Salary
• Health insurance
• Paid time off
• Opportunities for career growth and advancement

How to Apply:
Interested candidates are encouraged to send their resume/CV on Whatsapp 0321-1110930
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it and it's a Night Based Job
Job Type: Full-time
Pay: Rs50,000.00 - Rs300,000.00 per month
Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you able to work in night shift

Experience:

• Sales Representative: 2 years (Required)