Pakistan Job Openings

Job Portal - dinCloud Pakistan

Senior Network Engineer

Islamabad

FULL TIME

September 20, 2024

The R/S Engineer Level 2/3 is responsible for troubleshooting network issues, providing customers with problem management/root cause analysis, and act as an escalation point for highly advanced network-related issues. The engineer will also be required to discuss architectural and design-related issues with the customer base.
Job Duties:

Provide internal escalation assistance for Day 2 Support Engineers
Facilitate and design architectural platform training and knowledge sharing
Escalate potential issues (engineering or otherwise) to appropriate managerial personnel.
Escalate Process and Procedural issues to management personnel.
Develop Engineering Training to help promote Level 1 and Level 2 engineers to the next level
Work with the High Touch Team and Application Engineering on necessary monitoring additions and changes
Troubleshooting trouble tickets dealing with a broad range of network and security technologies, including but not limited to the following vendors; Arista, Aruba, Cisco, F5, Juniper, Meraki, Palo Alto, Riverbed

Job Requirements:

Ability to work with little direction
Ability to follow principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to work weekends and non-normal business hours
Ability to work in a fast-paced environment and manage multiple issues simultaneously
Ability to work well within a team

Knowledge and/or Skill Requirements:

Strong technical, client, and customer relations skills
Strong problem management skills
Strong communication, leadership, and mentorship skills
Minimum of 5 years of experience troubleshooting the following:
Cisco Nexus switches
Cisco Router and Switch Networks
Cisco Wireless Networks
Cisco Security Products
Cisco WAN Accelerators

Knowledge of the following is a plus:

F5 Load Balancers
Juniper Routers and Switches
Arista Network Switches
Riverbed Steelhead WAN Accelerators
Aruba Wireless Networks
Palo Alto Firewalls

Education:

College degree in Engineering or a similar discipline is desired but not required. Expert-level experience may be substituted for a college degree or certification.
CCNA, CCNP R&S, CCIE R&S preferred

Job Type: Full-time

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