Pakistan Job Openings
Afiniti
Senior Software Engineer - Real time Application
Islamabad
August 30, 2024
About Afiniti
At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.
Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.
Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.
To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.
About the role
Sr. Software Engineer – Pakistan
The Engineering team builds software to integrate Afiniti with clients' customer experience systems. This role is in the Agent Operations Team which builds interfaces & allows agent experience enhancement in order to make each interaction with customers valuable.
Key Responsibilities
- Development of web applications using cutting-edge technologies such as HTML5, CSS3, React JS, Next.js, Type Script, and Java Script ES6+.
- Expertise in ES6 with extensive experience, demonstrating a deep understanding of modern Java Script features and best practices.
- Proven track record in the development of Java Script SDK, showcasing the ability to create robust and user-friendly software development kits.
- Expertise in JS SIP, leveraging SIP protocols for real-time communication solutions.
- In-depth knowledge of Web RTC for building seamless audio and video communication applications.
- Proficiency in Web Sockets for establishing efficient, real-time bidirectional communication between clients and servers.
- Utilize browser API technologies, including Broadcast Channel API, Web Workers for effective communication between different browsing contexts
- Collaborate with cross-functional teams in an Agile (Scrum) environment to deliver robust and scalable software solutions.
- Take ownership of projects, ensuring a keen eye for detail and going beyond specified requirements to deliver high-quality solutions.
- Develop and maintain reusable web components, contributing to a modular and efficient codebase.
- Implement and optimize frontend architectures using React JS, Redux, and Next.js to enhance overall performance and user experience.
- Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions.
- Provide peer code reviews and be part of decisioning over technical implementations
- Write and execute unit tests using Jest and React Testing Library to ensure code reliability and minimize bugs.
- Integrate frontend components seamlessly with Restful APIs using Fetch and Axios.
- Collaborate with backend developers to achieve seamless integration between frontend and backend components.
- Stay updated on industry trends and emerging technologies, incorporating them into projects when applicable.
- Proactively identify and embrace new trends and technologies, demonstrating a genuine interest in continuous learning and professional development.
- Thrive in a fast-paced environment, showcasing the ability to handle pressure while maintaining a positive and collaborative attitude.
Minimum Qualifications
- Bachelor’s Degree in Computer Software, Software or Computer Engineering
- 4 - 5 years of hands on experience with Reactjs, Nodejs, Java Script ES6+, Webpack, Redux, and Unit Testing.
- Experience in Java Script / typescript
Preferred Qualifications
- Bachelor's degree in Computer Science or related field.
- Minimum of 4-5 years of proven experience as a Senior Developer with expertise in HTML5, CSS3, React JS, Next.js, Type Script, Java Script ES6+, Webpack, Redux, and Unit Testing.
- Experienced in server-side technologies with expertise in Nodejs, .Net/Java, SQL Server, Postgre SQL
- Experienced in Java Script Testing Frameworks (Jest, React Testing Library, Super Test, etc.)
- Strong understanding of web components and their role in frontend development.
- Experience working in an Agile (Scrum) environment, with a focus on collaboration and delivering results within sprint cycles.
- Expert in user interface development, engineering cross-browser, cross-device compliant code
- Familiarity with version control systems (Git, Bitbucket), project management tools (JIRA, Confluence), and Dev Ops pipelines.
- Excellent problem-solving skills, attention to detail, and the ability to thrive under pressure.
- Strong communication and interpersonal skills.
Location/Remote work statement
Islamabad
If your role allows you to work remotely, you will have opportunities to travel to an Afiniti office for key moments throughout the year, but the amount of expected travel will depend on your role and team.
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