NOTE: This is a hybrid position located in our Peru, Arequipa office.

Position Overview:

Reporting to the Regional Sales Manager, and as an integral part of Questel’s Sales Team, this role is responsible for supporting a team of 9 Key Account Managers in the US and Canada by managing account renewals, handling administrative tasks, and ensuring an exceptional client experience.

Principal Duties & Responsibilities:

• Assist the sales team in managing daily administrative tasks such as coordination of software contract renewals, Sales Force and ERP data entry
• Manage Saa S contract renewals for a portfolio of clients, interacting with customers and resolving issues in a courteous and timely manner, escalating complex cases, as needed
• Respond promptly and professionally to customer inquiries and provide product information and assistance, as needed
• Assist the sales teams in the creation of prospecting campaigns
• Maintain accurate and up-to-date records of client information, sales activities, and interactions in our CRM system
• Monitor and track sales data to prepare reports to help with account management
• Support the sales team in reducing churn
• Participate in sales meetings and training sessions to stay updated on product knowledge and sales strategies
• Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: High school diploma or equivalent required. Undergraduate degree in sales-related field preferred. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:

• 1-3 years’ experience in a sales or administrative role
• Exceptional attention to detail
• Excellent analytical, organizational, written, and verbal communication skills
• Demonstrated honesty, integrity, and professionalism at all times
• Technology literate; must be comfortable working in multiple systems including Microsoft Office suite and Sales Force
• Highly developed interpersonal skills, with a strong customer-centric approach
• Able to stay on task with minimal supervision and regularly report on progress on an individual and team basis
• Flexibility to adapt to changing priorities and work well under pressure
• Able to complete a heavy workload within an established time frame
• Highly motivated with a willingness to take initiative and complete administrative assignments
• Positive attitude, strong work ethic, and a willingness to learn and grow in a sales-oriented environment
• Fluent in English
• Fluency in a second language, other than English is preferred, but not required

Supervision Received:

Supervision is provided by the Regional Sales Manager

Supervision Exercised:

None

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Questel is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.