SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for:
Customer Retention Agents to join our fast-growing US newspaper account! A very competitive salary package and career growth opportunities await successful candidates!
Executive Boutique/Select Voice Com is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select Voice Com and think it’s a great place to work!”. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!
Checkout our Facebook page: www.facebook.com/selectvoicecomph
What we offer:

• Starting salary package of Php28,000
• Signing bonus of Php25,000
• As much as Php25,000 in monthly incentives

Plus the following benefits:

• Medical / Dental coverage (HMO)
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Life insurance program
• Vacation and family leave programs
• Annual salary increase based on performance
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Free weekly in-house massage
• Family atmosphere
• Cozy sleeping lounge and canteen plus entertainment area
• Great offices in IT park with outdoor private terrace overlooking Cebu City

About the account:
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
Heed their call:
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Retention Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
Responsibilities:

• Answer customer inquiries regarding subscriptions (zero selling involved!)
• Attend to billing concerns
• Retain subscriptions of customers
• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experience
• Previous experience with subscription service industry an advantage
• Retention experience an advantage
• English speaking skills close to native level, minimal to no accent
• Adherent to SOP and KPIs and must be able to multitask
• Must have a high degree of professional ethics, integrity and a team player
• Understanding of the American consumers’ mentality is a plus
• Supports the mission of “Truth & Tradition"
• Strong customer service skills
• Energetic, fun and confident personality
• Willing to work full-time night shift
• Amenable to shifting schedules and work on weekends
• Willing to work on-site

Work Schedule: Night Shift
How to Apply:
Interested candidates may apply online. (Note: Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview within 1-7 working days (Mondays-Fridays), anytime between 10AM-7PM.)
or
You may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City (beside 7-Eleven). We are accepting walk-ins from Monday to Friday 9AM-9PM.
What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

Job Type: Full-time
Pay: Php28,000.00 per month
Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)