Philippines Job Openings

Optum

Associate Tech Support Manager - IT Asset Management

Davao

FULL TIME

September 22, 2024

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

United Healthcare Rewards is a program designed to motivate members to live healthier lives by providing monetary incentives for accomplishing activity goals. You will dig into the complex but rewarding world of Io T, wearables, and cross-platform development, all at massive scale. The role demands system thinking, great execution, bold innovation, obsession with quality, solving problems with creativity while keeping the user in mind and ambition to take projects over the finish line.

The candidate will be working as Assoc Tech Support Manager under IT Hardware Asset Management department. Thiis position is responsible for the daily and long-term strategic management of technology related hardware within the organization throughout its asset lifecycle. This includes planning, forecasting, procurement, configuration, imaging, deployment, record tracking, monitoring, maintenance, recovery and disposal to ensure compliance with company and with vendor contracts.

Primary Responsibilities:

Effectively creates and manages hardware forecast based on business demand
Supervise and manage team members for hardware asset at end-to-end throughout its asset lifecycle processes
Act as the 2nd level escalation point of contact for Incident tickets or IT Hardware related issues and help align multiple groups around a single objective for resolution
Conduct audit for all hardware systems if team members meet the SLA such as HAM Tool, RCO Shipping Center (DDT), LAM Tool, Allsec separation clearance, Service Now Tickets, DSM (Deployment Server Management), NHOB (New Hire Onboarding Portal), etc.
Conduct LAM Tool audit and ensure team members updates asset inventory with correct lifecycle status
Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation
Propose and take the lead to implement any project initiative or automation that may have cost savings or cost avoidance or for process improvement
Overall disposal in charge of IT hardware assets including securing pre-approval from leaders and disposal application submission etc. (PEZA and BOI docs)
Ensure monthly Management Business Objectives (MBO) targets are met
Act as ITAM Approver for HAM Tool for the site managed
Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcomes
Act as point of contact during Enterprise Leadership, Senior Leadership or VIP visit support for IT local hardware related issues or updates
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

5+ years Supervisory experience in each of the following areas:
- Experience in establishing project goals, coordinating resources, and providing technical leadership
- Experience in Financial and Accounting Asset Management
- Knowledgeable and have experience of MS Office, Excel, Power Point
- Knowledgeable and have experience of Windows OS
- Knowledgeable and have experience of Service Now, HPSM, or any IT ticketing tool
- Knowledgeable and have experience of MECM (Microsoft Endpoint Configuration Manager)
- Proficiency in using hardware analysis tools and software
- Excellent verbal and written communication and interpersonal skills
- Extensive customer service skills
- Effective leadership and team management abilities
- Proactive problem-solving skills
- Solid technical background in IT Asset Management (Asset lifecycle stages end to end process)
- Solid technical background in supply chain, budgeting & forecasting, vendor management
- Solid technical background in inventory management and report analytics
Ability to work under pressure and meet tight deadlines
Flexibility and adaptability to changing requirements
Willing to take overtime if required

Preferred Qualifications:

MS Power BI
Macros creation
Share Point

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.

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