• Uphold ING Hubs BV Philippine Branch service delivery guidelines ensuring that all Mortgage Application processing is complete and processed within the agreed timeframes as well as quality requirements.
• Assist stakeholders in ING Australia in the finalization of approvals when all outstanding conditions and requirements have been met in accordance with bank policy and procedure.
• Provide outstanding customer service to stakeholders in ING Australia which will impact ING
• Customers, Credit Assessors and Brokers (especially with enquiries).
• Consistently meet SLAs and internal KPIs to achieve operational excellence in mortgages, variations, settlements, savings, daily Banking, processing, reconciliations, or payments; and
• Comply with all ING policies and procedures (especially ING’s Know Your Customer [KYC], fraud prevention, regulatory compliance, and risk) to avoid unacceptable operational risk.

• Deliver a positive customer service experience with difficult third parties or challenging timeliness
• Maintain a high level of data accuracy (especially data entry and processing)
• Staying motivated and focused when processing repetitive tasks
• Effective time management and processing
• Adapting to a constantly changing environment, both in relation to organizational change, and external market conditions
• Participation in various projects and events (example: process improvements, root cause analysis of errors, trainings, and engagement activities)
• Completion of Mandatory Compliance, in-house training courses and other Stakeholder-specified training programs
• Adherence to ING’s Orange Code Values and Behaviors
• Observance of work quality, timeliness, and excellence