Philippines Job Openings
Supportware Philippines
Contol4 Technical Support
Manila
FULL TIME
September 14, 2024
Responsibilities:
● Manages the complete customer and internal employee support life cycle
● Provides administrative reception and L1 customer support (phone, email,
messaging)
● Trains employees and administers essential office hardware, networking, and
productivity and specialized apps
● Maintains database records (customers, products and inventory)
● Schedules customer engagements, internal training, and other events
● Filing corporate and public applications and other documentation
● Manages social media posts and commentary
Technical Requirements and Proficiencies:
● General interest and technically savvy with computers and home automation
devices (audio/video, smart-homes, security, simple networking)
● Proficiency using Microsoft Office/365 and Gmail productivity applications
Proficiency or ability to quickly learn how to administer and provide basic customer support in 60 days.
● Microsoft Office/365 and Gmail productivity applications
● CCTV
● Card access
● Home automation
● Intercom systems
● Vo IP/SIP telephone systems
Required knowledge with:
CONTROL4
Job Type: Full-time
● Manages the complete customer and internal employee support life cycle
● Provides administrative reception and L1 customer support (phone, email,
messaging)
● Trains employees and administers essential office hardware, networking, and
productivity and specialized apps
● Maintains database records (customers, products and inventory)
● Schedules customer engagements, internal training, and other events
● Filing corporate and public applications and other documentation
● Manages social media posts and commentary
Technical Requirements and Proficiencies:
● General interest and technically savvy with computers and home automation
devices (audio/video, smart-homes, security, simple networking)
● Proficiency using Microsoft Office/365 and Gmail productivity applications
Proficiency or ability to quickly learn how to administer and provide basic customer support in 60 days.
● Microsoft Office/365 and Gmail productivity applications
● CCTV
● Card access
● Home automation
● Intercom systems
● Vo IP/SIP telephone systems
Required knowledge with:
CONTROL4
Job Type: Full-time
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