Philippines Job Openings

Supportware Philippines

Control4 Home Automation Specialist

Manila

FULL TIME

September 14, 2024

Responsibilities:
● Manages the complete customer and internal employee support life cycle
● Provides administrative reception and L1 and L2 customer support (phone,
email, messaging)
● Configures customer hardware and software
● Trains customers remotely and on-site
● Sets up and maintains complete laboratory environment
● Writes and maintains testing scenarios and procedures
● Trains employees and administers essential office hardware, networking, and
productivity and specialized apps.
Technical Requirements and Proficiencies:
● 1 year of experience installing, configuring, and supporting customers’ home
automation systems
● Proficiency configuring basic general networking, router configuration, switches,
VLAN, and QOS (i.e. Microtik, Araknis, or equivalent)
● Proficiency configuring, installing and supporting Microsoft Office/365, Google
Workspace productivity applications and Zuper or equivalent field service
management systems.
Proficiency configuring and using two or more of the following with ability to learn all in 60 days:
● CCTV (i.e. Hikvision, Digital Watchdog, Eagle Eye, or equivalent)
● Card access (Hartmann Controls Protector.net and Odyssey, Brivo, Rosslare, Axtrax,
Salto, Keyscan, or equivalent)
● Home automation (i.e. Control4, Lutron, or equivalent)
● Intercom Systems (Aiphone, Comelit, akuvox 2N...)
Job Type: Full-time

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