Philippines Job Openings
Supportware Philippines
Customer Retention Specialist
Taguig
FULL TIME
October 11, 2024
- Provide first-level customer support via phone, email, or chat in a timely and professional manner.
- Address customer inquiries, resolve complaints, and provide accurate information about products or services.
- Document customer interactions and transactions accurately in the system.
- Escalate complex issues to Tier 2 support or relevant departments as needed.
- Follow communication procedures, guidelines, and policies.
- Meet or exceed customer service quality and productivity goals.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate with team members to improve customer satisfaction and retention.
- Conduct thorough testing of the client's application based on a predefined list of tasks, ensuring that the app functions as intended and meets specified requirements, & recording discrepancies.
- With a background in customer support via phone, email, or chat.
- Willing to work onsite in Taguig City
- Can asap
Benefits:
- Company events
- Health insurance
- Life insurance
- Paid training
- Work from home
- 8 hour shift
- Evening shift
- 13th month salary
- Overtime pay
- Performance bonus
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