Philippines Job Openings

Supportware Philippines

Customer Service Representative

FULL TIME

September 2, 2024

Position Overview:
The Customer Support Representative will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. In addition, this person must have the confidence to make quick and accurate decisions, use independent judgment on unfamiliar customer needs, foster great customer relationships and have the ability to determine when inquiries should be escalated.
Qualifications:

Must be willing to work on a nightshift schedule
Must be willing to work onsite in IT Park
Basic computer skills
Excellent communication skills
Must be at least 18 years of age
Able to work well with other departments
Engage customers professionally and friendly
Excellent people skills/customer service
Experience assisting customers via email and phone
Adherence to daily/weekly/monthly KPIs to achieve client satisfaction
Ability to create excellent customer relationships
Ability to multi-task

Primary Responsibilities:

Answer & assist incoming customer inquiries via phone and email

Assist customers with purchases.

Keep updated on the product and be able to answer questions for customers.

Collaborate with management teams to stay updated on new products, services, and policies.

Record customer information within our customer service database.

Engage with clients in a friendly and professional manner while actively listening to their concerns.

Offer support and solutions to customers in accordance with the company's customer service policies.

Other duties as requested.

Supportware is currently in partnership with Helpware.
Supportware's main goal is to provide Helpware, with excellent business process solutions and to achieve the optimum job-person match.
On behalf of Supportware Philippines, you can discuss and explore current job opportunities within Helpware.
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.
Job Types: Full-time, Permanent
Benefits:

Health insurance
Life insurance
Paid training
Pay raise

Schedule:

Night shift

Supplemental Pay:

13th month salary
Overtime pay
Performance bonus

Application Question(s):

Can you work onsite in IT PARK, Cebu?
Are you open to working on a nightshift, shifting schedule?
When are you available to start?

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