Philippines Job Openings
Lightspeed
Customer Support Specialist (Permanent Work From Home)
Manila
FULL TIME
September 20, 2024
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Customer Support Specialists to join our Support team in Manila. We create products for (and by) people who love to produce, sell and share great food and drink, so they can connect better, work faster, and smarter, and keep growing, In this role, you will be working as part of our awesome Manila Support team, helping out customers around the world.
- Have enthusiastic, positive and knowledgeable interactions with customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Maintain customer health and retention by responding to red flags
- Assist with the help of the Lightspeed Support Centre
- Involvement in the review and deployment of new Lightspeed platform releases
- Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
- Advocate and promote improvements to our products and services from frontline customer feedback to the Support Manager
What you need to bring:
- Proven technical support and customer service experience
- Experience interacting through Phone, Email, Ticketing and Live Chat platforms
- Knowledge in online, mobile and desktop platforms; i OS, Android, OSX, Windows
- Familiarity with the concept of an API as a method to extend and connect applications
- Experience troubleshooting in a software environment
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Participate in the Lightspeed global culture
- Competitive salary package
- Flexible Work from Home policy
- HMO for employee and 2 dependents
- 15 days Vacation Leave and 10 days Sick Leave
- Night differential (where applicable) and allowances
- Health and wellness benefit of 7500PHP per year
- Mental health online platform and counseling & coaching services
- Linked In Learning license
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
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