• Bachelor’s degree
• 8+ years of labor and employee relations experience
• Significant employee and labor relations subject matter expertise
• Has proven record of creating, improving and executing programs at scale
• Experience identifying and resolving complex issues
• Advanced sense of accountability, high-quality judgment and sound decision-making
• Works well in a fast-paced environment, flexible, able to change direction quickly and in leading through ambiguity and constant change
• Can handle confidential information and escalate issues when appropriate
• Quickly connect with people across a wide variety of cultural and socio-economic backgrounds
• Skilled in MS Excel, Word, Share Point & Power Point; curious about new learning technologies

Individual can be based in Manila or Cebu.

Amazon’s Operations Employee Relations (ER) team is looking for a Employee Relations Manager with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people. The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. Employee Relations Manager will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization.

We are seeking L6 ER Manager to support Philippines, Japan and China Customer Service Operations which contains both a brick and mortar and remote workforce. The individual must have a demonstrated ability to collaborate with and influence Operations managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The ER Manager also will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The individual should be capable of creating and executing a strategy across Philippines, Japan and China that supports operational goals and objectives. Individual must have an ability to detect, and address the hidden risk that are created with a remote population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with Ops/HR leaders, frontline managers and associates.

Key job responsibilities
Ability to connect with senior Ops and PXT leaders while engaging multiple levels of CSAs in a fast paced environment.

• Advanced degree, JD, or other specialized training in labor/employee relations
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
• Outstanding written and verbal communication skills
• Stellar team, interpersonal, and persuasion skills, with demonstrated ability to influence peers, senior leaders, and across organizational lines