Philippines Job Openings
Approche Hospitality Management Corporation
Front Office Manager
Bauan
FULL TIME
September 2, 2024
Job Summary:
We are looking for an experienced and customer-focused Front Office Manager to lead our front desk team at Bauan, Batangas. The Front Office Manager will be responsible for overseeing all front office operations, ensuring exceptional guest service, efficient check-in and check-out processes, and maintaining a welcoming atmosphere for all guests. The ideal candidate should have a strong background in hotel management, excellent leadership skills, and a passion for hospitality.
Key Responsibilities:
Guest Services Management:
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
We are looking for an experienced and customer-focused Front Office Manager to lead our front desk team at Bauan, Batangas. The Front Office Manager will be responsible for overseeing all front office operations, ensuring exceptional guest service, efficient check-in and check-out processes, and maintaining a welcoming atmosphere for all guests. The ideal candidate should have a strong background in hotel management, excellent leadership skills, and a passion for hospitality.
Key Responsibilities:
Guest Services Management:
- Oversee all front office operations, including reception, reservations, concierge, and guest relations.
- Ensure a smooth check-in and check-out process, accurate billing, and handling of guest inquiries and complaints in a professional manner.
- Foster a welcoming and professional environment to enhance guest satisfaction and loyalty.
- Recruit, train, and manage front office staff, including receptionists, concierge, and bell staff.
- Conduct regular training sessions on guest service standards, hotel policies, and procedures.
- Monitor staff performance, provide coaching and feedback, and conduct performance evaluations.
- Oversee room reservations and manage room inventory to maximize occupancy and revenue.
- Coordinate with the sales and marketing team to ensure proper room allocation for group bookings, VIPs, and special requests.
- Monitor and analyze booking trends to forecast demand and optimize room availability.
- Manage the front office budget, control expenses, and ensure efficient use of resources.
- Monitor and reconcile daily financial transactions, including cash handling, credit card payments, and billing.
- Prepare daily, weekly, and monthly reports on front office performance, including occupancy, revenue, and guest feedback.
- Ensure all front office staff provide excellent guest service and adhere to hotel service standards.
- Address and resolve guest complaints and feedback promptly, implementing service recovery processes as needed.
- Conduct regular guest satisfaction surveys and analyze feedback to continuously improve front office operations.
- Work closely with housekeeping, maintenance, food and beverage, and other departments to ensure a seamless guest experience.
- Coordinate special requests and amenities for VIP guests and special occasions.
- Ensure compliance with local health and safety regulations, as well as hotel policies and standards.
- Conduct regular inspections of the front office area to maintain a clean, safe, and organized environment.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in a front office role within the hospitality industry, with at least 1-2 years in a supervisory or managerial position.
- Strong knowledge of front office operations, reservation systems, and customer service standards.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
- Strong problem-solving skills, attention to detail, and the ability to work under pressure.
- Knowledge of local regulations and labor laws in the Philippines is an advantage.
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
- 10 hour shift
- Holidays
- Monday to Friday
- Weekends
- 13th month salary
- Bachelor's (Preferred)
- Front Office: 3 years (Required)
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