Philippines Job Openings
EY
GDS Consulting_ServiceNow Delivery Senior Manager
Taguig
September 23, 2024
Job Title: Service Now Delivery Senior Manager
Location: Taguig City, Philippines
Job Overview:
EY GDS is seeking an experienced Service Now Delivery Senior Manager to lead project delivery, support pre-sales activities, and manage the growth of the Service Now practice. This role is key in driving the successful implementation of Service Now solutions, supporting business development efforts in a pre-sales capacity, and leading the team in alignment with EY’s strategic objectives for both EY GDS Service Now and broader EY GDS Consulting in the Philippines. You will also play a critical role in supporting the overall practice lead and broader strategic initiatives.
Key Responsibilities:
Project Delivery:
- Lead end-to-end delivery of complex Service Now projects, ensuring adherence to timelines, budgets, and EY's high standards of quality.
- Collaborate with clients to understand business needs, translating them into effective Service Now solutions while aligning with their goals.
- Oversee project execution, ensuring best practices in implementation, scalability, and risk management are followed.
- Provide ongoing guidance to project teams, resolve escalated issues, and ensure successful client outcomes.
Business Development:
- Support business development efforts in a pre-sales capacity, helping to shape proposals, presentations, and demonstrations for potential clients.
- Work closely with account and sales teams to provide technical expertise during client engagements, helping articulate the value of Service Now solutions.
- Lead solution design workshops, scoping sessions, and demonstrations to showcase EY’s Service Now capabilities.
- Collaborate with senior leadership to create strategic roadmaps and tailored solutions to meet client-specific needs.
- Contribute to proposals and RFP responses, ensuring the alignment of technical solutions with client requirements.
Practice sub-Lead:
- Perform sub-lead and support functions to assist the overall Service Now Practice Lead in managing practice operations, ensuring smooth execution of day-to-day responsibilities.
- Mentor and coach junior team members, helping to develop skills and provide career growth opportunities within the practice.
- Support resource management, project allocation, and performance assessments to ensure optimal team utilization and alignment with practice goals.
- Play a key role in growing the practice by identifying upskilling opportunities, talent needs, and contributing to the recruitment of new team members.
- Ensure collaboration and communication across teams and geographies, aligning local practice with EY GDS Service Now delivery standards.
Strategies and Initiatives:
- Drive strategic initiatives not only for the Service Now practice but also for the broader Consulting Philippines operations.
- Collaborate with cross-functional leaders to contribute to EY’s consulting growth strategy in the Philippines, supporting expansion into new markets and service lines.
- Develop and implement frameworks for continuous improvement, innovation, and integration of emerging technologies within Service Now and the broader consulting business.
- Ensure alignment with EY’s global strategic priorities, leveraging synergies between the Service Now practice and other consulting service lines.
Qualifications:
- Bachelor’s degree in IT, Computer Science, Engineering or any related field
- 10+ years of experience in IT or Consulting, with at least 5 years in Service Now leadership or delivery roles.
- Proven experience in leading large-scale Service Now implementations across multiple industries.
- Strong pre-sales experience, including solution design, scoping, and presentation skills, with the ability to engage with senior stakeholders.
- Demonstrated success in growing and managing a technical practice, with experience in team development and talent management.
- Strong understanding of Service Now modules, including ITSM, ITOM, HRSD, GRC, and CSM.
- Experience in consulting business operations in the Philippines is an advantage.
- Excellent leadership, communication, and client engagement skills.
- Service Now certifications are a plus.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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