Philippines Job Openings
Nextrade Philippines Inc.
Logistics & Customer Service Assistant Manager
Taguig
FULL TIME
August 30, 2024
Job Summary:
The Logistics & Customer Service Assistant Manager, operating within the Supply Chain Department, is responsible for managing logistics, transport, planning and delivery operations and enhancing customer service processes. This role ensures the seamless movement of goods from suppliers to customers while maintaining high levels of customer satisfaction. The assistant manager will oversee the entire logistics function, coordinate with various departments, and lead a team to optimize supply chain performance.
Key Responsibilities:
Schedule:
The Logistics & Customer Service Assistant Manager, operating within the Supply Chain Department, is responsible for managing logistics, transport, planning and delivery operations and enhancing customer service processes. This role ensures the seamless movement of goods from suppliers to customers while maintaining high levels of customer satisfaction. The assistant manager will oversee the entire logistics function, coordinate with various departments, and lead a team to optimize supply chain performance.
Key Responsibilities:
- Logistics Management:
- Oversee end-to-end logistics processes, including distribution, delivery planning and transportation within the supply chain.
- Develop and implement strategies to enhance supply chain efficiency, reduce costs, and meet customer demand.
- Coordinate with suppliers, vendors, and third-party logistics providers to ensure timely and accurate product deliveries.
- Monitor logistics performance metrics and KPIs, driving continuous improvement in supply chain operations.
- Customer Service Management:
- Lead the customer service team to provide outstanding support, ensuring prompt resolution of customer inquiries and issues.
- Develop and maintain customer service policies and procedures to align with supply chain objectives.
- Address escalated customer complaints, ensuring timely and effective solutions are provided.
- Monitor and analyze customer satisfaction levels, using feedback and performance metrics to drive improvements.
- Collaborate with sales, marketing, and supply chain teams to understand and fulfill customer needs.
- Implement training programs to enhance the customer service team's knowledge of supply chain processes and best practices.
- Supply Chain Coordination:
- Work closely with supply chain planners, procurement teams, and other departments to synchronize logistics and customer service efforts.
- Facilitate effective communication between logistics and customer service teams to ensure a seamless flow of information.
- Support supply chain initiatives aimed at improving efficiency, reducing lead times, and enhancing customer satisfaction.
- Team Leadership and Development:
- Manage, mentor, and develop the logistics and customer service teams, fostering a culture of collaboration and continuous improvement.
- Set clear objectives and performance targets for team members in line with supply chain goals.
- Conduct regular performance evaluations, providing constructive feedback and opportunities for professional development.
- Encourage cross-functional collaboration to achieve departmental and organizational goals.
- Continuous Improvement:
- Identify and implement process improvements across logistics and customer service functions to enhance overall supply chain performance.
- Stay informed about industry trends, supply chain innovations, and best practices to maintain a competitive edge.
- Lead or participate in supply chain projects aimed at optimizing logistics operations and elevating customer service standards.
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- years of experience in logistics, distribution, delivery, supply chain, or customer service management, preferably within a supply chain department.
- Strong leadership and team management skills, with a focus on cross-functional collaboration.
- Excellent communication, negotiation, and relationship-building abilities.
- Proficiency in logistics software, supply chain management systems, and customer relationship management (CRM) tools.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of supply chain regulations, compliance requirements, and industry standards.
Schedule:
- 8 hour shift
- Day shift
- 13th month salary
- Bonus pay
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