Philippines Job Openings
New Media Services
Process Trainer
Baguio
September 18, 2024
- Adhere to the training program and update when necessary;
- Conduct training needs assessments, consult with the manager, and determine if there is a need to implement training based on this;
- Design training programs and continuously update such programs;
- Coordinate and collaborate closely with HR in the schedule of training;
- Coordinate closely with the Messaging Department in determining critical staff that need to be retrained, provide one-on-one training as needed, and decide on the employment of the staff based on QA results and other considerations;
- Facilitate group training sessions or other set-ups, and improve current e-learning courses/materials based on needs;
- Manage learning management systems/monitoring sheets/databases, and maintain records of employee training;
- Maintain confidentiality of all Training and QA information.
- Audit messages aligned to training and improving quality of messages
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