Philippines Job Openings
Sanshen Philippines
Receptionist (Restaurant)
Makati City
FULL TIME
September 19, 2024
- Bachelor's Degree in hospitality or Tourism Management or at least College Level
- With 3 years of experiences in hospitality industry, hotel and restaurants/fast food chain (experience in a Chinese restaurant is a MUST)
- Knowledgeable with phone etiquette
- Presentable (pleasing personality) with excellent customers service skills in a restaurant setting
- Practical communication skills (English and Filipino)
- Ability to work well in a team environment
- With problem-solving skills and can do multi-tasks
- Flexibility to work in shifts
- First point of contact of the guests in the restaurant
- Greet and welcome customers as they approach the door while maintaining a friendly and professional manner.
- Responsible for guest headcounts, maintains waiting list and coordinates seating for proper accommodation.
- Ensure that all reservations and cancellations are processed and coordinated efficiently.
- Assist in dealing and answering guest's inquiries about restaurant menus and products.
- Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
- Assist in presenting menus to guests and offers assistance if necessary.
- Observe guests to respond to any additional needs.
- Answers telephone and transfers calls or answers questions accordingly.
- Be familiarized with Standard Operating Procedures and Health Regulations of the restaurant.
- Ensure everything was satisfactory and invite guests to return.
- Bid farewell to guests as they leave
- Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
Schedule:
- 8 hour shift
- 13th month salary
- Bachelor's (Preferred)
- Receptionist: 3 years (Preferred)
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