Date Posted:
2024-09-03 Country:
Philippines Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines Position Role Type:
Unspecified
Key Responsibilities:

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serves as customer’s primary point of contact.
• Ensures prompt, courteous, and accurate responses are provided to external and internal customers.
• Tracks and measures performance results for airline operators.
• Drives key operational metrics including 98% customer service level.
• Generates quotes and manage account financials in accordance with contractual obligations
• Monitors and expedites core returns to prevent delays in inventory replenishment.
• Participates in monthly metrics review to measure growth and performance.
• Problem solve complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
• Provides AOG support outside of business hours as needed, including weekends.
• Utilizes the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Understands and complies with ITC and import/export regulations.
• Promotes an ethics-based business culture, managing customer orders in compliance with laws and company policies.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Basic Qualifications:

• Bachelor’s degree and 5 years of relevant experience OR
• Advance degree and 3 years of relevant experience OR
• In absence of a degree, 9 years of relevant experience is required.
• Possess excellent written and verbal communication skills.
• Possess strong organizational and time management skills.
• Requires strong analytical skills and attention to detail.
• Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision.
• Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis.
• Strong work ethic.
• Proficient in Microsoft Office (Word, Excel, Power Point, etc.).
• Travel Requirements: ~10%.

Preferred Qualifications:

• SAP experience is a plus.
• The ideal candidate thrives in a fast-paced customer service environment.
• 3-5+ years’ experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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