Philippines Job Openings
Supportware Philippines
Subject Matter Expert (SME)
FULL TIME
September 19, 2024
- Work with the Team Leader in defining procedures or standards, since he/she has the expertise of what the right or best way to execute a task would be.
- Monitor performance objectives and metrics, and determine acceptable performance levels.
- Act as the “go-to” person within a department or function for questions and problems within his/her area of expertise.
- Support the definition of processes and policies, business rules and procedures, and communicate the contexts in which the rules, processes, and policies are applied.
- Together with the team leader, set clear team goals and delegate tasks, and set deadlines.
- Help the Team Leader oversee day-to-day operations and discover training needs and provide coaching.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Suggest and organize team-building activities that would help maintain team spirit.
- Act as POC for the program in the absence of the Team Leader
- Help maintain reports and other agent administrative files
- Minimum of 2+ years experience preferably in the BPO industry or in the same capacity with excellent experience in people and client management.
- Proven work experience as a team leader or supervisor.
- In-depth knowledge of performance metrics.
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Excellent decision-making skills
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
- Can you start ASAP?
- Are you willing to work onsite in Cebu City, IT Park?
- Do you have any experience as a SME?
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