Philippines Job Openings

RingCentral

Technical Onboarding Quality Analyst

Manila

FULL TIME

September 8, 2024

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the Ring Central account (Ring Central).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: Ring Central is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaa S, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

Ring Sense AI is Ring Central’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that Ring Central applies to their core software solutions.

This is where you and your skills come in.

We are currently looking for a Technical Onboarding Quality Assurance Analyst to support us, Ring Central:

The Technical Onboarding Quality Assurance Analyst reports to the QA Supervisor. The Quality Assurance Analyst’s primary responsibility is to assess the quality of interactions, the service being provided, and the ability to meet goals and objectives through transactional monitoring. Based on these observations, the Quality Assurance Analyst provides constructive feedback to the employee through coaching and team huddles. Below is an outline of the basic deliverables of a Quality Assurance Analyst:

Transaction monitoring based on the sampling plan
Coaching and feedback to trainees, Implementation Advisors, partner supervisors
Daily review of survey returns
Conduct and/or partner with the training department for training needs analysis based on transaction monitoring
Continuous improvement projects and recommendations grounded on TM activities
Attendance and participation to calibration sessions and other OPS-Training-QA synergy activities
Timely and accurate reporting. Reports include but are not limited to:

Team/IA Progress Report
CSAT/Quality performance report
Commendations / QRM Triggers / Incident Reports
Calibration and accuracy reports

To succeed in this role you must have experience in:

At least 2 years of experience as a Quality Analyst in a BPO setting
Excellent communication skills
Analysis and problem assessment
Intermediate to Advanced MS Excel and MS Power Point skills
Presentation and facilitation skills
Motivational training/coaching techniques
Customer service principles and practices
Willing to work on a nightshift schedule

Desired Qualifications:

Completed at least 2nd year college in any related course.
Openness to work during night shifts and varied hours as per business requirements
Willingness to work in Ortigas or Cubao

Ring Central’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

Ring Central is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why Ring Central is the largest and fastest-growing pure-play provider in its space.

Ring Central’s work culture is the backbone of our success. And don’t just take our word for it: Ring Central is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and Ring Central holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About Ring Central/Acquire BPO

Ring Central, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - Ring Central. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our
Data Privacy Policy

New Job Alerts

Pasalubong Philippines

Marketing Associate

Pasay

FULL TIME

November 19, 2024

View Job Description

Hexamatics

PPC Specialist

Manila

FULL TIME

November 19, 2024

View Job Description

CIIT College of Arts and Technology

Senior High School Teacher

Quezon City

FULL TIME

November 19, 2024

View Job Description

Nexus Workforce, Inc.

Store Crew/Cashier

Bauan

FULL TIME

November 19, 2024

View Job Description

PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Technical Business Analyst - API/Integration

FULL TIME

August 30, 2024

View Job Description

November 19, 2024

View Job Description