Philippines Job Openings

NTT Philippines Digital Business Solutions Inc.

Technical Support Engineer - Can start ASAP

Santa Rosa

FULL TIME

August 30, 2024

  • Responsible for monitoring and responding to open tickets submitted through an incident management system
  • Identifying hardware and software solutions of endpoint device
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving technical issues related to network interruptions
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Testing and evaluating new technologies.
QUALIFICATIONS:
  • Bachelor's Degree of any IT/Computer course
  • Able to speak and write emails in English
  • With at least 5 years of work experience in IT support, managing servers (data storage), network, and documentations (inventory)
  • Willing to do overtime even until 4am in the morning
  • Willing to work on active areas in construction site (we will provide safety orientation).
  • Willing to be assigned in Santa Rosa Laguna
  • Willing to be assigned in Makati for 2-3 months training
  • Willing to report onsite from Mondays-Saturdays and can start ASAP
Job Types: Full-time, Permanent
Benefits:
  • Company events
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided
Schedule:
  • 8 hour shift
  • Day shift
  • Fixed shift
  • Overtime
Supplemental Pay:
  • 13th month salary
  • Overtime pay
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