POSITION SUMMARY:
The trainees are expected to also
participate in other strategies, as brought forth by management, to essentially contribute to past due reduction and cash
collections, to meet company DSO performance target while adhering to Vertiv’ collection policy.


RESPONSIBILITIES:

• Follows the established guidelines and standard operating procedures & processes.
• Processes outside the scope of the SOP is communicated to the Team Leader/Manager.
• Is consistent in providing complete and accurate output or next steps.
• Ability to express oneself in English, or any other language supported.
• Comprehension on communicated items, whether with customers (internal/external), counterparts, division POC and colleagues.
• Quality of presentation, whether verbal or written.
• Meets/Exceeds Customer Requirements.
• Build Rapport and provide positive customer experience.
• Ability to comprehend and distill significant issues quickly and accurately.
• Regularly reviews customer feedback and exert an effort to take each constructively.
• Respects and models the company ethics and behaviors.
Observes and complies to the company code of conduct and office/team house rules and expectations such as meeting etiquettes.

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QUALIFICATIONS:

• Bachelor’s degree, preferably a Management or Business-related course or any other courses related to this field.
• Fresh graduates of any business-related course; 6 months or less work experience in any customer service-related operations
• Effective communication and interpersonal skills
• Must be assertive and confident.
• Must have positive attitude and focus on customer-service.
• Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure.
• Keen attention to details
• Knowledgeable in the use of MS Office Software, a plus
• Flexible and Adaptable
• Eager and Fast Learners
• Willing to work the night shift, and work on Philippine Holidays
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development