Philippines Job Openings

The Remote Group (TRG)

URGENT HIRING: IT Support Specialist (Clark - Onsite - Night Shift) | Sign On Bonus

Mabalacat

FULL TIME

September 5, 2024

The Remote Group is looking for an IT SUPPORT SPECIALIST to join the team!
Position: IT Specialist
Location: On-Site - Clark, Pampanga (Philippines-based, US Working Hours)
Experience: 2+ years
DUTIES AND RESPONSIBILITIES

Proactively respond to support inquiries and requests in the Fresh Service ticketing system, ensuring a positive customer experience with minimal disruption to operations.
Provide technical support for IT and marketing applications in the real-estate field. Troubleshoot and resolve complex issues to ensure smooth operation of critical systems and applications.
Manage and maintain 200+ endpoints across 32 office locations.
Administering networking and infrastructure components including switches, firewalls, and access points to ensure stability and performance.
Support the onboarding and offboarding process by handling user management tasks, including setup, modification, and termination of user accounts in Active Directory, Google Workspace, Okta, and other 3rd party applications.
Collaborate with members of the IT team and other departments on technology-related projects and initiatives.
Maintain detailed documentation of technical issues, resolutions, and system configurations, and update IT procedures and user guides as needed.
Real estate knowledge and experience is a plus.

REQUIREMENTS

Strong communication skills, both verbal and written, in English.
Minimum 2 or more years of experience in an IT or related role.
Experience with Connect Wise, Okta, Cisco, Sonic WALL, RUCKUS, and Microsoft Azure is preferred.
Relevant certifications (Comp TIA A+, Network+, etc.) is a plus.
Experience in the real estate industry is a plus.
Ability to multi-task and function collaboratively as a member of a fast-paced, support-oriented team.
Self-starter with the ability to perform independently with little or no supervision.
High level of organization with a strong attention to detail.
Candidate must be willing to work on-site.
Must be willing to work night shift.

The ideal candidate should have excellent oral and written communication skills in English and be able to organize their work efficiently. If you have previous experience in an IT role and want a new challenge in the real estate industry, we’d like to hear from you. Ultimately, a successful candidate should ensure the efficient and smooth running of the day-to-day operations of our company.
Job Type: Full-time
Pay: From Php35,000.00 per month
Benefits:

On-site parking
Paid training
Transportation service provided

Schedule:

Fixed shift
Monday to Friday
Night shift

Ability to commute/relocate:

Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)

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