Position Summary:
Responsible for providing excellent dining service to guests in the hotel's restaurant or other food and beverage outlets. This role involves taking orders, serving food and beverages, and ensuring a pleasant dining experience for all guests. The Waiter plays a key role in delivering exceptional customer service and contributing to the overall guest satisfaction at the hotel.
Key Responsibilities:
Guest Service:

• Greet guests warmly as they arrive at the restaurant and escort them to their tables.
• Present menus, answer questions about menu items, and make recommendations based on guest preferences.
• Take accurate food and beverage orders from guests, either manually or using a POS system.
• Serve food and beverages promptly, ensuring that orders are delivered correctly and to the guest's satisfaction.
• Check in with guests during their meal to ensure they are enjoying their dining experience and address any issues or additional requests.

Order Management:

• Communicate guest orders to the kitchen and bar staff accurately and efficiently.
• Monitor the status of orders and follow up with the kitchen to ensure timely service.
• Prepare and serve beverages, including alcoholic drinks, if applicable and with proper certification.
• Ensure that all orders are complete, properly garnished, and presented in accordance with the hotel's standards.

Table Maintenance:

• Set up tables with appropriate utensils, glassware, and linens before the start of service.
• Clear and reset tables quickly and efficiently after guests finish their meals.
• Maintain cleanliness and organization of the dining area, including floors, tables, and service stations.
• Handle any spills, breakages, or other accidents promptly and discreetly.

Billing and Payments:

• Present the bill to guests at the end of their meal and process payments accurately.
• Handle cash, credit card, and other payment methods securely, ensuring that all transactions are recorded correctly.
• Provide change and receipts to guests as needed, and thank them for dining at the hotel.

Collaboration and Teamwork:

• Work closely with other waitstaff, kitchen staff, and management to ensure smooth operations during service.
• Assist in setting up and breaking down buffet stations, private dining areas, and special event setups as required.
• Participate in team meetings and training sessions to stay informed about menu changes, special promotions, and service standards.

Adherence to Policies and Procedures:

• Follow all hotel policies and procedures related to food safety, hygiene, and customer service.
• Ensure compliance with local health and safety regulations.
• Maintain a professional appearance and demeanor at all times, adhering to the hotel's dress code.

Qualifications:
Education: High school diploma or equivalent; Degree in Hospitality Management or related field.
Experience: Previous experience as a waiter or in a similar role in the hospitality industry is preferred but not required. Fresh graduates are also encouraged to apply.
Skills: Excellent communication and interpersonal skills, with a focus on customer service.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong organizational and multitasking abilities.
Professional appearance and a friendly, approachable demeanor.
Reliability, punctuality, and a strong work ethic.
Must be able to work flexible hours, including evenings, weekends, and holidays.
Job Type: Full-time
Benefits:

• Employee discount
• Promotion to permanent employee
• Staff meals provided

Supplemental Pay:

• 13th month salary
• Overtime pay
• Tips