Responsibilities
Important Note: Please be advised that this job posting is for informational purposes only. This is a 6 month temporary assignment managed by HYLegal. All contractual terms, including payroll and benefits, will be handled by HYLegal. By applying, you agree that the information provided in your application may be processed for recruitment purposes, shared with the third-party agency, and other purposes in accordance with Byte Dance's Applicant Privacy Notice https://sf16-sg.tiktokcdn.com/obj/eden-sg/uvyloeh7vhonuhf/privacy/Byte Dance_Global_Applicant_Privacy_Notice.pdf

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of Tik Tok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make Tik Tok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At Tik Tok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Global Monetization Integrity team ensures safe and quality experiences for Advertisers to enable Tik Tok in its mission to inspire joy and creativity. The team is responsible for creating scalable and reliable solutions that allow Tik Tok Advertisers and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats. They will do so by creating ad policies, managing content review processes, and more.
This position will be responsible for meeting the Risk and Moderation demands. This means, as Global Operations Specialist, you will review & moderate advertisements entering the Tik Tok platform. By doing so, this will mitigate any risk to our community by supporting advertisers proactively, and effectively addressing violations of MI Policies.

Main Responsibilities:
1. Act as quality auditor across various service types and ensure high quality support for in-house and vendor ad moderation teams;
2. Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
3.Work closely with other departments and geographies, responding immediately to relevant quality related needs;
4. Participate in quality calibrations with vendor teams to continuously drive their product and policy understanding, efficiency and support quality results;
5. Participate in the development of quality inspection standards and continuously propose, drive and optimize the process and system platforms;
6. Analyze large data sets, uncover actionable opportunity insights, and present action plans to key stakeholders;
7. Contribute to strategic initiatives by bringing passion for customers, technical skill, and product expertise;
Qualifications

Minimum qualifications:
1. Fluent in written and spoken required language plus business level English
2. Ability to work in fast and evolving workflows with eye for detail
3. Excellent communication, strategic, statistical and analytical skills
4. Ability to analyze large data sets to uncover and recommend actionable insights
5. Computer fluency and understanding of software and advanced internet functions
6. Ability to maintain a high degree of confidentiality while meeting strict deadlines

Preferred Qualifications:
1. Bachelor's degree or equivalent work experience
2. Experience with policy, content moderation, or sales training
3. Quality audit and quality management related experiences

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.