We're looking for talented Team Leaders to join our client's team in the beautiful Porto!
What you'll do:

• Monitor and report team performance
• Give agents feedback on their individual and motivate team members
• Keep track of each agent’s training
• Participate in the recruitment process close to HR Department
• Organize and optimize shifts
• Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
• Maintain knowledge and expertise associated with applications specific to individual customers

What's the offer:

• Health Coverage and Private Health Care.
• Attractive Salary package with performance bonus.
• Relocation support package for candidates abroad.
• Career growth opportunities.

What we're looking for:

• Native level of one of these languages: Spanish, French or Italian
• English B2 level
• Talented to grasp a situation with many stakeholders and team members.
• Have excellent communication skills
• Have previous experience in similar positions in BPO industry.
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• EU Citizenship or Portuguese residence.

Don't miss this incredible opportunity! Apply now!
Job Type: Full-time
Pay: 17,000.00€ - 22,000.00€ per year
Ability to commute/relocate:

• Porto, Distrito do Porto: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Are you elegible to work legally in Portugal?

Experience:

• team management in BPO industry: 1 year (Required)