Responsibilities
Important Note: Please be advised that this job posting is for informational purposes only. This is a 6 month temporary assignment managed by HYLegal. All contractual terms, including payroll and benefits, will be handled by HYLegal. By applying, you agree that the information provided in your application may be processed for recruitment purposes, shared with the third-party agency, and other purposes in accordance with Byte Dance's Applicant Privacy Notice https://sf16-sg.tiktokcdn.com/obj/eden-sg/uvyloeh7vhonuhf/privacy/Byte Dance_Global_Applicant_Privacy_Notice.pdf

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of Tik Tok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make Tik Tok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At Tik Tok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Global Monetization Integrity team ensures safe and quality experiences for Advertisers to enable Tik Tok in its mission to inspire joy and creativity. The team is responsible for creating scalable and reliable solutions that allow Tik Tok Advertisers and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats. They will do so by creating ad policies, managing content review processes, and more.
This position will be responsible for meeting the Risk and Moderation demands. This means, as Global Operations Specialist, you will review & moderate advertisements entering the Tik Tok platform. By doing so, this will mitigate any risk to our community by supporting advertisers proactively, and effectively addressing violations of MI Policies.

Main Responsibilities:
1. Act as auditor for the quality of the team's and individuals' output, and execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, action plans to address gaps, and drive quality improvements;
2. Work closely with other departments to respond promptly to relevant quality related needs;
3. Participate in quality calibrations with the teams to continuously drive policy understanding and quality results;
4. Participate in the development of quality inspection standards and continuously optimize the processes, systems and tools;
5. Prepare and conduct engaging and interactive training sessions, including but not limited to new-hire onboarding, refresher training, new product and policy training, that are aligned with organizational goals and objectives;
6. Conduct thorough assessments of existing training materials and identify areas for improvement or updates to ensure relevancy and effectiveness;
7. Provide support for adhoc projects to drive quality governance and improvement.
Qualifications

Minimum qualifications:
1. Fluent in written and spoken required language plus business level English
2. 1 - 3 years of relevant work experience in quality management is desirable
3. Computer fluency and understanding of software and advanced internet functions;
4. Strong analytical skills with a keen eye for details.
5. Quality audit and quality management related experiences;
6. Ability to work alternating work rotations and shifts (including public holidays and weekends)

Preferred Qualifications:
1. Comfortable working in a fast-paced, high volume and culturally diverse environment
2. Ability to maintain a high degree of confidentiality while meeting strict deadlines.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.