Overview: Responsibilities:

• Implements and refines strategies to restore & recover services affected by operational incidents, bad weather, staff shortages or equipment failure, and acts as a focal point within Service Delivery in incident management and liaises with the emergency services and agencies for assistance.
• Manages the development & implementation of ICC (Integrated Control Centre) policies, procedures and work instructions for aligning department’s operations to the committed performance targets to ensure operations efficiency and performance.
• Manages the development & implementation of Heavy Rail Stations policies, procedures and work instructions for aligning department’s operations to the committed performance targets to ensure operations efficiency and performance.
• Ensures that staffing, training, management and procedures related to the Heavy Rail Operations align with the Client policies, strategies and requirements.
• Meets Key Performance Indicators according to targets agreed with leadership in areas of production of Heavy Rail O&M documents, delivery of study reports on time, and monitoring of Operator’s performance.

• Manages the functional and technical development of Heavy Rail’s Integrated control centre (ICC).
• Participates on behalf of the Client in development and updating of ICC standard operating procedures and associated work instructions.
• Represents Client on all testing and commissioning activities of Heavy Rail ICCs and related systems for both solid state and future operations.
• Assesses the ICCs performance during the Trial Run period.
• Reviews and validates all Operator’s contractual and operational documents.
• Reviews, survey and evaluate all Operator’s activities; assess the Operator’s performance against the operational Key Performance Indicators.
• Complies with all Client's CMS Policies and Standard Operating Procedures.
• Performs and carries out other duties as instructed / directed by the leadership.
• Management of the close out process following incident investigation.
• Ensure representation of our Client Service Delivery at the Daily Performance meeting and communicating outputs to
  Client's Leadership.

• Assists the management team in providing advice for the resolution of complex issues, compliance issues and
  potential problems related to Heavy Rail operations.
• Provides support to management as required.

Qualifications: KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognise its’ contribution to client success wherever we work.
We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.