Romania Job Openings
Orange Romania
Corporate Services Support Specialist
Bucharest
September 30, 2024
Have you been giving a thought to your professional growth, lately? How would you like to continue to experience #Life AtOrange, while developing new skills and performing on that new job that’s on your mind?
At Orange Services, one of the largest IT Hub within Orange Group, you could!
What we’re looking for
What you’ll be doing
- Provide technical assistance and support to users via internal ticketing tool;
- Diagnose, troubleshoot and resolve corporate services and systems issues;
- Follow-up with customers;
- Respond to service requests and incidents within Agreed upon Service Levels;
- Document and track support tickets and resolutions using the internal ticketing system;
- Escalate complex issues to appropriate teams or higher-level support teams;
- Collaborate with other IT teams to resolve issues and implement solutions;
- Maintain knowledge base articles and documentation for common issues and solutions, together with the Incident Manager;
- Provide guidance to users on technology tools and systems when needed;
- Conduct periodical analysis on tickets in order to identify use cases and best practices and share information with users;
- Stay current with technological advancements and Support best practices;
- Contribute to continuous improvement efforts to enhance the efficiency and effectiveness of support;
What you need to know/have
- Technical Proficiency: Strong understanding of hardware, software, and networking concepts;
- Problem-Solving: Ability to analyze and solve technical issues efficiently and effectively;
- Customer Service Orientation: Excellent communication and interpersonal skills to interact with users professionally and empathetically;
- Attention to Details: Ability to pay close attention to detail when documenting issues and solutions but as well when analyzing issues;
- Time Management: Effective time management skills to prioritize tasks and meet SLAs and OLAs;
- Teamwork: Ability to collaborate with other IT teams and colleagues to resolve complex issues;
- ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) best practices for IT service management;
- Attention to Security: Awareness of cybersecurity best practices and the ability to ensure compliance with security policies;
What’s in it for you
- Performance Bonuses – based on your results & the company’s;
- Loyalty Bonuses, if you extend your stay;
- Electronic Meal Tickets;
- Medical & Life insurance for you - facilities for your family, too;
- Professional GSM subscription;
- Personal GSM subscription, also [because we believe in communication!];
- Special grants on Smartphones & devices; discounts for Orange products & services;
- Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
- Wellbeing Programs – we support your Zen;
Orange Services is about bringing together people and technology.
Come & work for a #Top Employer company. You could be part of an organization where great colleagues and team spirit support your professional development.
Apply and let’s have a talk.
At Orange, you can.
We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.
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