Romania Job Openings
vArida-Tech Inc.
Corporate Trainer (Hybrid)
Bucharest
FULL TIME
September 6, 2024
Location: Bucharest, Bucureşti, Romania
Job ID: 3253521
Base Salary: €30,000 to €32,000
Benefits: Full
Experience Required: 2+ to 5 years experience
Minimum Education: Bachelor's Degree
Skills and Certifications:
German Advanced/English Advanced
Customer service
Amadeus
Job Description :
- Coordinate with HR, Operations and internal stake holders to plan and schedule training/educational sessions
- Partner with internal stakeholders for optimal participation in training programs
- Deliver learning programs to enhance employee effectiveness and ensuring discussion-based learning
- Recommend and coordinate updates to existing training material for continuous improvement of course content and program delivery techniques
- Assist instructional designers in creating new training programs with support from subject-matter experts
- Design and utilize learning activities and tools for training participants to ensure transfer of learning
- Plan and execute training related projects, such as training process improvements, cost analysis, and measurements of training effectiveness
- Plan and deliver behavioral trainings for a range of employees – front line leaders and mid managers
- Manage learning programs and IDPs for various employee cohorts
- Designing e-learning modules and manage LMS
- Delivering sessions for new hire batches on Language and Human skills from Customer Experience stand point
- Good understanding of Customer Journey, NPS and Csat basis Industry standard
- Doing RCA on NPS/Csat reports
- Designing and implementing content on human skills & Managing Customers Objections and Complaints
- Coaching agent’s basis, the observation derived from call/chat/email monitoring’s
- Good written and oral communication skills
- German C1/English C1
- Good analytical skills and interpersonal skills
- Ability to engage, inspire and develop people
- Understand employee opinions and anticipate their needs and concerns
- Proficient in MS Office, content management tools, LMS
- Keen to take initiatives
Pay: 30,000.00RON - 32,000.00RON per month
Application Question(s):
- Please mention your email address and the best time for a quick call.
- content management tools: 1 year (Required)
- LMS: 1 year (Preferred)
- Corporate Trainer: 2 years (Required)
- German (Required)
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