Romania Job Openings

vArida-Tech Inc.

German Speaking Customer Care Specialist

Bucharest

FULL TIME & CONTRACT

September 5, 2024

German Speaking Customer Care Specialist
Location: Romania, Bucharest, Bucureşti
Job ID: 3255354
Base Salary - EUR €24,000 to €25,300
Benefits - Full
Experience Required: 1+ to 2 years experience
Minimum Education - Bachelor's Degree
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.
Skills and Certifications:
  • Customer Service
  • Galileo
  • Amadeus
  • German Advanced
  • English Advanced
Key Accountabilities:
  • Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
  • Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
  • Communicating with customers through various channels in German and English
  • Responding promptly to customer inquiries
  • Maintaining a positive, empathic, and professional attitude toward customers at all times
  • Ensure customer satisfaction and provide professional customer support
How You Can Create Influence:
  • Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
  • Prior experience in an international airline environment/operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment. (full-time Work from Office)
Job Types: Full-time, Contract
Pay: 24,000.00RON - 25,300.00RON per month
Application Question(s):
  • Please mention your email address and the best time for a quick call.
Experience:
  • Customer Care Specialist: 3 years (Required)
  • Booking Systems: 1 year (Preferred)
  • International Airline: 1 year (Required)
  • Galileo: 1 year (Preferred)
  • Amadeus: 1 year (Preferred)
Language:
  • German (Required)
  • English (Required)
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